EE Broadband Profile

About EE Broadband

EE is a UK broadband provider offering full fibre (FTTP) broadband on the Openreach network, available across most of the UK. The provider holds a 1.3/5 rating on Trustpilot.

EE Broadband Packages and Pricing

EE offers the following broadband packages as of March 2026: Full Fibre/FTTP: 74Mbps avg download (~25Mbps upload), 100Mbps (~50Mbps), 150Mbps (~100Mbps), 300Mbps (~150Mbps), 500Mbps (~250Mbps), 900Mbps (~115Mbps), 1.6Gbps (~230Mbps). FTTC Fibre: 36Mbps (~9Mbps), 50Mbps (~9Mbps), 67Mbps (~18Mbps). Monthly prices (Core 24mth post-Aug2025): FF74 £76.99, FF150 £77.99, FF300 £81.99, FF500 £83.99, FF900 £91.99, FF1.6G £112.99 (max prices.
actual introductory lower e.g. £25-£40 +cashback per MSE/Uswitch). Uploads asymmetrical GPON. Contracts are typically 12 or 24 months..

Network and Technology

EE's broadband runs on Primarily Openreach: FTTP (Full Fibre) up to 1.6Gbps, FTTC (Fibre 36/50/67). No own cable network.. Coverage: Openreach FTTP/FTTC coverage: ~25m premises by end-2026, check postcode on EE site. Rolling out nationwide, upgrades from FTTC to FTTP free where available.. Router: Smart Hub 7 Plus (WiFi 7) standard on Full Fibre up to 900Mbps; Smart Hub 7 Pro (tri-band WiFi 7) on 1.6Gbps. Extenders available. EE retains ownership..

Customer Service and Satisfaction

EE has a Trustpilot rating of 1.3/5 (1,979 reviews) on broadband.ee.co.uk Trustpilot. Ofcom data: Q3 2025 (Jul-Sep): 10 complaints per 100k customers (tied highest with TalkTalk/Vodafone; industry avg 8). Main issues: faults, service, provisioning. Plusnet lowest at 4.. Support: UK & Ireland call centres: Mon-Fri 8am-9pm, Sat-Sun 8am-8pm. Call 150 (EE mobile) or 0330 440 1613..

Price Rises and Contract Terms

Mid-contract: £3-£4/month broadband (+£2 TV) on 31 Mar annually (depending on signup date post-2024; e.g. £4 for new 2026 contracts). Out-of-contract: up to £5/month. Per EE price guide. Ofcom banned opaque CPI+X percentage-based price rises from January 2025 — all UK providers must now state a clear fixed pound amount for any mid-contract increase. All broadband contracts come with a 14-day cooling-off period, and switching is handled through One Touch Switch — your new provider manages the process with no need to contact your current one.

Frequently Asked Questions

Is EE broadband any good?

EE has a 1.3/5 (1,979 reviews) on broadband.ee.co.uk Trustpilot Trustpilot rating. Key strengths include wifi 7 smart hub routers with intelligence/optimiser/ping reducer. Check your postcode to see if EE is available at your address and compare with other providers.

What speeds does EE offer?

EE offers broadband speeds ranging from 9 Mbps to 900 Mbps, depending on your chosen package and what is available at your address.

Does EE have mid-contract price rises?

Mid-contract: £3-£4/month broadband (+£2 TV) on 31 Mar annually (depending on signup date post-2024; e.g. £4 for new 2026 contracts). Out-of-contract: up to £5/month. Per EE price guide.

Where is EE available?

Openreach FTTP/FTTC coverage: ~25m premises by end-2026, check postcode on EE site. Rolling out nationwide, upgrades from FTTC to FTTP free where available. Enter your postcode on CompareFibre to check availability and compare deals from all providers at your address.