YouFibre Broadband Deals

How fast is YouFibre broadband?

 YouFibre is “on a mission to bring ultrafast Internet to our customers. Guided by the principles of flawless customer support, fair contracts, and affordable pricing”. So what does ‘ultrafast’ mean for YouFibre? Depending on your needs this could be one of three packages YouFibre 50, 150 or 500 with speeds of…well… 50, 150 and 500 mbps. With a basic broadband package being around 10mbps, a whopping 50 mbps is very speedy indeed for a basic package of this size. This means even on their lowest package you should be okay when streaming, gaming and downloading. Furthermore, YouFibre is focusing on rolling out superfast Fibre Broadband (FTTP) in areas with poor or no internet connections at all. This means, relative to the areas it is available, YouFibre can provide some very fast speeds.

If you would like to read more about Fibre Broadband speeds and what’s best for you, check out this article over on our Community page: https://community.comparefibre.co.uk/t/how-much-bandwidth-do-i-need/46

How much does YouFibre broadband cost?

YouFibre has a range of packages to suit your needs, with its basic package starting from £22 per month. With big industry players like SKY starting at around £25 per month for 11mbps, this is very competitive. Their medium package of 150 mbps is currently priced at £30 per month and both of these packages currently have a promotion of three months free. With the biggest package having an average of 1000 mbps on offer, the biggest price naturally follows. This is currently £50 with, again a bigger promotion of six months free. These free month promotions are YouFibre’s way of providing support to parents with children that are currently being homeschooled. This then is a great time to make the most of that if it applies to you.

So what else do you get for your Money? Well, YouFibre quotes themselves as being a ‘better kind of broadband’ and this means they also provide 24/7 customer service “that cares”. On top of this they offer a ‘Youmesh’ system to “guarantee at least 10Mbps WiFi in every room of your home, or we will give you your money back.”

How long is the minimum contract length for YouFibre broadband?

Contracts are very important for both the customer and the provider. From the customers side, it provides clarity and an ensured standard of service. From a provider’s side, the longer it is, the less chance there is of a customer switching. With them ranging from anywhere between one and two years, YouFibre provides a happy medium at 18 months for all packages. They describe this as a “fair commitment” and promise no price rises within the term of the contract period. This means, on the ‘50′ package you would be paying £396 over the course of the contract period.

Contract top tip: With YouFibre’s ‘YouMesh’ system, they guarantee at least 10mbps in every room in your home or your money back. Something to be aware of is that money back part. If you are paying for 50mbps and you’re only getting 10mbps in each room, that is a massive loss in speed which reduces your ability to binge, game and download to just surfing. If you’re not happy with this the best you will get is your money back but this does not mean they will release you from your contract. So where you may be partially refunded, long-term you may end up paying more.

How do I check if YouFibre broadband is in my area?

Currently, YouFibre operates in and around the town of Perterlee in the east of County Durham. With so many different ‘Alt Nets’ popping up, it’s difficult to keep track of who’s in your area. Luckily there are a couple of ways to simplify this. YouFibre’s website has a postcode checker to see if they are available in your area. If they are not, you have the option to sign-up for email alerts for when they are. A couple of benefits of doing this is, it demonstrates demand to them and thus, you have a greater chance of them rolling out in your area and secondly, they offer exclusive discounts for signing-up.

A second way you can look into this is via our very own comparison system which searches your postcode to show all deals in your area. This could range from the big players such as SKY or BT, right to new Alt nets with one package. The whole picture is just a postcode away.

What is YouFibre coverage in the UK?

Coverage refers to the measure of distance that a provider can provide service across. As YouFibre are a relatively new Alt Net, their coverage isn’t nationwide as of yet. Currently, Youfibre operates in and around the Town of Peterlee in the east of County Durham. However they are assessing demand and looking to grow.

Coverage in your area can often depend on the infrastructure currently available. It can be FTTP or FTTC, which refers to fibre and is associated with better speeds and connections. There is also ADSL which is a more basic copper based system which is slowly but surely becoming obsolete. You can read about this in more detail on our Community page: https://community.comparefibre.co.uk/t/what-s-the-difference-between-fttc-and-fttp/62

A handy way to check coverage in your area is by using Ofcoms UK coverage map: https://checker.ofcom.org.uk/broadband-coverage

What sort of router do you get with YouFibre?

Routers function as a wireless access point to the internet for all devices on a network. The size of your house, thickness of the walls and number of devices can all impact upon what sort of quality of a connection you will achieve around your home. YouFibre offers its own ‘YouMesh’ router with its packages as an add-on. YouFibre says that these will “guarantee at least 10Mbps WiFi in every room of your home, or we will give you your money back.” They also “provide you additional WiFi nodes to improve coverage and speed everywhere in your home and Finally, you won’t have to worry about doing this yourself. They’ll send a member of their Tech Team to check your home is set-up to get the best WiFi signal possible.

There are some great benefits to having boosters around the home like this. It provides a stronger signal across the network as a whole and also enables you to wire in certain devices to the boosters via an ethernet cable. With gaming for example, this has the ability to improve connections to prevent problems such as ‘lagging’ and loss of connection.

Something to be aware of is that money back part. If you are paying for 50mbps and you’re only getting 10mbps in each room, that is a massive loss in speed which reduces your ability to binge, game and download to just surfing. If you’re not happy with this the best you will get is your money back but this does not mean they will release you from your contract. So where you may be partially refunded, long-term you may end up paying more.

YouFibre Reviews

If you think YouFibre is the provider for you, it’s important to check if they have been a good provider to existing customers. YouFibre has a Trustpilot rating of 4.7, putting them in the excellent category. The key theme of the reviews focuses on the outstanding customer service, which is a regular trait of an Alt Net. As Alt Nets have smaller customer bases, they often have to provide better service to compete but also, they have more time for each customer. Poor reviews suggest YouFibre can struggle with installations and activating services. This may be something to be aware of when becoming a customer. YouFibre are actually an award winning ISP, coming second place in the Gigabit broadband performance index. This shows YouFibre care about the service they provide, guaranteeing you a strong standard of service.

What is the YouFibre customer service number?

YouFibre’s customer service number is 0800 270 0000. They also have live chat functions on their website and 24/7 email support for customers.