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Not Getting The Speed You Hoped For From EE?
EE Fibre Speed Test
The broadband speeds available within your home will depend on your specific EE fibre broadband package. Fibre broadband is measured in Megabits per second, with figures relating to how fast data is downloaded or uploaded over your connection.
What is a speed test?
As a fibre customer, you will already benefit from speeds which are faster than the standard ADSL EE broadband. The current fibre packages available from EE offer average download speeds of either 38Mbps or 76Mbps, which is up to 7 times faster than standard broadband.
When you signed your contract with EE, you were provided with estimated speeds for your service based on your postcode and landline number. If you have an active connection, you will be able to perform regular speeds tests to check whether your connection is operating efficiently. A speed test measures the upload and download speeds your home is currently receiving from your fibre broadband provider.
Why is it important to complete a speed test?
The speeds advertised by EE are only calculated based on the speeds available to at least 50% of customers, between the peak times of 8-10pm. This means that your speeds could be falling short of what you expected them to be.
If you find that your speeds have suddenly slowed down, it could be that there are issues with the fibre in your area. Completing a speed test regularly will help you spot any potential problems so that you can report the issue as soon as possible. If you do find that speeds have decreased suddenly, it is advisable to check the local network status with Openreach. Simply enter your postcode and if there is an issue within your area, the website will provide information and a repair timescale.
If your speeds are lower than your minimum guaranteed speeds, EE will allow you to cancel your fibre plan. This will provide you with the option to switch to a potentially faster service, without incurring penalties. Alternatively, you can opt for a £5 discount on each of your bills, until the speed improves. However, without a speed test you will have no record of how your connection is performing.
How to complete an EE speed test on the Compare Fibre website?
Here at Compare Fibre, we want you to receive the best fibre speeds possible. This is why we offer a useful speed testing tool on our website, which allows you to check whether you are receiving the speeds EE promised. Simply visit the EE Speed Test page on our website, where you will be prompted to ‘Start Speed Test’.
Before you start the test, you need to ensure that your router is connected to the main master socket. For a more accurate test, you should connect the device you are using to the router using an Ethernet cable, then disconnect all other devices in your home. This will ensure the test only measures the speed to your device without being restricted by multiple internet connections or a poor WiFi signal. Our system will then test your download speeds, upload speeds, alongside your Ping latency and Jitter figures.
How to improve fibre speeds
According to EE, if your internet speeds are not as fast as you would like, there are a few steps you can take to improve the strength of your WiFi. Firstly, you should disconnect any devices from the internet which are not in use. Next, try moving your router away from thick materials, windows or electrical appliances which could block the WiFi signal.
The best signals are achieved when the router is placed on a shelf or table in the centre of the home. However, if you are still struggling with speeds due to a poor WiFi Signal, EE offer a WiFi booster which will increase the reach of your router.
EE uses the Openreach network, which is also used by many popular providers such as Sky, BT, and TalkTalk. This means the speeds you will be receiving will be very similar to many other providers. If you are looking to improve speeds, you may need to switch to a faster network which is able to provide gigabit connections, such as Virgin Media fibre broadband or Vodafone. To find out more about the providers which may be available to you, please contact our team.