About Sky Fibre Broadband
Sky’s Fibre Broadband is one of the most popular in the UK, and Sky is one of the UK’s largest internet providers, vying with Virgin Media broadband
for second place behind the BT network. Sky offers standard broadband along with its faster fibre option, usually as part of a combined TV package, although you can buy Sky Fibre broadband on its own.
What is Sky Fibre Broadband?
Sky Fibre Broadband is the faster of Sky’s broadband services. It uses high-speed fibre connections which mean you get a more reliable connection with better download and upload speeds. In laymen’s terms, you should experience a connection that doesn’t drop, and that lets you stream movies or boxsets sooner, while having more devices connected at once.
Sky Fibre Broadband comes in two packages. Sky Broadband Superfast is the more well-known, with average download speeds of 59Mbps. The faster option is Sky Broadband Ultrafast, with download speeds of up to 145Mbps, but this is still being rolled out across the UK and so not every customer can take advantage of this option.
Is Sky Fibre Broadband any good?
Whether Sky Fibre is any good depends on what you’re looking for from your broadband package. The router is generally seen as being reliable and can handle working with multiple devices such as your smart TV, your family’s phones and a few laptops or PCs.
The speeds are pretty good for fibre, but you can find faster elsewhere if you stream a lot of shows at once or you have a gamer in the household. It’s also not the cheapest option – if you have Sky TV then you can normally get a good deal, but taking standalone broadband with Sky is sometimes more expensive than another provider.
How does Sky Fibre Broadband work?
Sky Fibre broadband works in the same way as any other fibre broadband provider, in that it uses fibre optic cables – this type of internet connection was widely known as fibre optic broadband when it first launched until it was generally shortened to fibre.
Instead of copper wiring that traditional ADSL broadband uses, it uses fibre-optic wires that bounce information down the cables as light. Because it’s literally travelling at the speed of light, it means much faster speeds for your home broadband.
You won’t have fibre optic cables running all the way to your home. Instead, the fibre optic network will stop at your local exchange, with copper wires then completing the connection to your property. This is the same as with any provider except Virgin Media, who run their cables right up to your home.
Sky Fibre Broadband Speed
Broadband speed is important – the faster a connection, the less time you’ll have to wait for websites to load, or videos to start playing, or files to download. That’s why it’s important to make sure you’re happy with your chosen package and the speeds you’re promised.
How fast is Sky Fibre Broadband?
Sky’s main Fibre Broadband package is called Superfast, which offers speeds of 59Mbps. This speed is similarly priced to equivalent packages from BT and Vodafone, where you’ll find similar speeds of around 50-63Mbps. This is fast enough for streaming movies in 4K or online gaming without too much waiting around.
There is a faster option, Ultrafast, which offers speeds of up to 145Mbps but this isn’t widely available yet.
What should my Sky Fibre Broadband speed be?
It’s important to note that not everyone can enjoy the maximum speeds offered by these broadband packages. It’ll depend on where you live, both your postcode but also physically how far your home is from the local exchange. When you first sign up for Sky Fibre Broadband, Sky will tell you what your maximum speed is likely to be. Most homes in the UK are capable of reaching the maximum 59Mbps speed, but some may be limited to a number closer to 30. With Sky Fibre Broadband this still makes it worth upgrading from normal Sky Broadband which limits your speeds to around 11Mbps.
What broadband speed should I get with Sky Fibre?
When you first sign up to Sky Fibre Broadband, Sky will tell you what your broadband speed should be. With Sky Fibre Broadband you get a Speed Guarantee. This means that, if your broadband speed falls below the Guaranteed Minimum Download Speed you were given as part of your contract for three days in a row, you’ll get money back. You can claim for this twice during your contract.
You’ll just need to check your download speeds using Sky’s own service by signing into your account with them – you can’t use a third party speed checker as evidence. The guarantee kicks in 14 days after your broadband is activated, giving Sky time to make sure it’s performing as it should be first.
In terms of what you’ll get back, you’ll be refunded a full month’s Broadband & Talk cost, which will be added to your account (meaning future bills will cost less). Also, if it’s within 30 days of your activation, your setup fees will be refunded too. It also removes any early termination charges, if you then decided to leave.
If Sky Fibre Ultrafast is available in your area, and you have a family who all like to be online at the same time, particularly if they’re streaming videos or playing games, then it’s worth choosing the upgrade to 145Mbps. The benefit here is more than just faster downloads, as it also means it’ll guarantee a more reliable connection for everyone in your home when using it at once.
Sky Fibre Broadband Review
With an average of around 6 million customers in the UK using Sky Broadband, many of which are now on a Fibre connection, there are clearly plenty of people happy with the service being provided. But it’s worth checking whether Sky is definitely right for you, or if another provider is more suitable.
How good is Sky Fibre Broadband?
Generally, Sky Fibre Broadband is viewed as one of the most reliable internet options available in the UK. You get a good speed, which is guaranteed as part of your contract, and the customer service is recognised by independent bodies such as Ofcom for their handling of complaints.
One area where Sky excels is in the actual switching process. If you decide that you want to take out Sky broadband, you can just let Sky know and they’ll handle everything, including telling your old provider. There’s just one exception to this – Virgin Media. As Virgin uses its own cabling service, it’s not something that Sky can cancel on your behalf, so you’d need to speak to them yourself.
As for the speeds and reliability, the router is a big plus for Sky. It’s well-reviewed by broadband experts and will help to ensure your WiFi connection reaches every room in your home. For larger homes, smaller additional WiFi boosters are available.
Overall, Sky’s Fibre Broadband is well-reviewed by customers and tech experts alike – it’s not the cheapest or the absolute fastest but it is reliable, and it’s easy to get support when something goes wrong – you won’t be left for days without an essential internet connection.
Is Sky Fibre Broadband better than Virgin?
The question of whether Sky or Virgin Media is better will depend entirely on your circumstances. If you’re loyal to Sky TV, for example, and you don’t have an extremely high demand for internet speeds that are ultra-fast, then Sky is probably the best option for you. You’re likely to get a better deal on your TV and broadband package combined, and the Superfast speed is enough for light gaming or streaming on a few devices.
But, if you want the fastest speeds to cater for intensive use, or you aren’t too fussed about which TV channels you get as long as you’ve enough variety, then consider Virgin Media. Virgin’s lowest available internet speed is 108Mbps, which is almost twice as fast as Sky’s, and their fastestt is an incredible 516Mbps.
However, Sky is also available to a wider audience. Not everyone has Virgin Media’s cable network near their home, while fibre optic phone cables are much wider spread. Depending on where you live, when it comes down to Sky vs Virgin Media, Sky may be your only choice – but don’t be disappointed if that’s the case, as Sky is still a solid fibre option.
Is Sky Fibre Unlimited really unlimited?
Yes, Sky Fibre Unlimited broadband really is completely unlimited. This is only a relatively recent change – up to the start of the COVID-19 pandemic, many of the ‘unlimited’ packages actually had a data cap, after which you might’ve had speeds limited or even extra charges to pay.
The limits were removed due to the impact of the pandemic and the need to work and educate at home, and Sky has taken the decision to keep the caps removed permanently. So when it says that Fibre broadband with Sky is unlimited, you can rest assured that you can stream and download to your heart’s content.
Switching from Sky Broadband to Sky Fibre
If you’re already a Sky Broadband customer and you want to upgrade to Sky Fibre, it’s normally an easy process. You’ll just need to check whether fibre optic cabling is in your area. Over 90% of towns and cities in the UK have access to fibre broadband, or somewhere around 80-90% of the country as a whole. If you live in one of the few areas where fibre isn’t available, then you can look into alternatives or wait, as fibre is due to continue to be rolled out to more of the UK soon.
Once it’s confirmed that you can enjoy Sky Fibre, you’ll just need to upgrade your own account with Sky. The change will take around 2 weeks at most, and you’ll likely need a new router, as your old ADSL router likely won’t be up to the job. Sky will usually include this in your upgrade package.
How to upgrade Sky Broadband to Sky Fibre
If you want to upgrade your existing Sky Broadband connection, just give Sky customer services a call. Explain that you want to upgrade and they’ll take you through your options. It’s likely that you’ll be able to get a deal as an existing customer, but be aware that this isn’t always the case. They’ll start the upgrade process for you and post out your new router, and instructions on when to connect it all up.
How do Sky install Fibre broadband?
Sky don’t actually install fibre broadband themselves – they use the existing fibre network that has been built up by BT. The connection to your home is through your phone line, so when you place your order for Sky Fibre there will be no major installation works. The only issue is if you’re taking out broadband and you don’t have a phone line. If that’s the case, then an Openreach engineer will need to visit your home to install a phone line first.
Otherwise, you’ll actually set up your Fibre broadband yourself, just by plugging the router into your phone line and into a plug socket too. Make sure you have a plug socket near your phone line, otherwise you’ll struggle to connect your router and have it powered.
How long does it take to upgrade from Sky Broadband to Sky Fibre?
The average time for new orders for Sky Fibre, whether it’s an upgrade or as a new customer, is two weeks. If you’re a new customer to Sky and you don’t have an existing phone line, then it will take longer by the time your new line is installed.
Sky Fibre Broadband Offers
There are always offers available when buying Sky Fibre Broadband – don’t just grab the first price you see but check for any deals you can get to bring down the monthly cost.
How much is Sky Fibre Broadband?
There are two costs to consider for Sky Fibre Broadband – there’s the initial setup fee which is usually £19.95 as a one-off, and then the monthly cost which starts at £27.
How much per month is Sky Fibre Broadband unlimited?
Sky’s Superfast Fibre Broadband
costs £27 per month for the first 18 months. After this time, the price may increase. For this, you’ll get up to 59Mbps download speeds (to be confirmed when you take out the contract). You can also choose to upgrade to Superfast Boost. This costs £32 per month.
Don’t let the name ‘Boost’ fool you – the speeds are exactly the same. The cost increase instead pays for a WiFi guarantee and for daily checks on your line to be carried out. The guarantee means that you’re sure to get a strong connection in every room in your home, while the daily checks ensure that you’ll always get the best speeds possible.
What is the difference between Sky Broadband and Sky Fibre?
Sky Broadband is the standard ADSL connection that’s available for £25 per month, which is best suited for web-browsing and emailing rather than video streaming or gaming. It has a maximum download speed of 11Mbps.
Considering the £2 per month price difference, you should always opt for Fibre broadband when you can to enjoy a faster, more reliable connection. The Sky Essential ADSL broadband is designed for people who don’t have access to Fibre.
Sky Fibre Broadband Checker
Most homes in the UK can get Sky Fibre broadband, but you’ll need to check before you’re able to sign up.
Can I get Sky Fibre Broadband where I live?
It’s very likely that you’ll be able to get Sky Fibre Broadband where you live. In the UK, over 90% of towns and cities have access to the BT fibre optic network that’s essential for fibre broadband, and when you include rural living that number is still somewhere between 80-90%.
You won’t be able to sign up for Sky Fibre broadband if it’s not available where you live, as Sky will check first.
Sky Fibre Broadband postcode check
The way Sky will check that you can access their services is through their postcode checker, which you’ll find on their website as soon as you try to place an order. Just enter your postcode in full, and your landline phone number if you have it, and you’ll be told not only whether you can get Sky but also the maximum download speeds you’re likely to get.
How can I find out when Sky Fibre Broadband is available in my area?
If you try to sign up to Sky Fibre and you’re told that it’s not available in your area, you’re best going to the Openreach website. All fibre broadband, except for Virgin Media’s, runs on the BT Openreach network.
Sky Fibre Customer Services
Sky Fibre’s customer service is rated as one of the best, with issues handled quickly and complaints dealt with effectively, as determined by independent bodies such as Ofcom.
Sky Fibre customer service number
If you need to speak to the Sky Fibre customer service team for any reason, give them a call on 0333 7591 018.
Sky Fibre Broadband speed test
If you want to check how fast your Sky Fibre broadband is, you can log into your online account with Sky where they have their own speed checker. You could also use third party websites to run a check. However, if you’re planning on asking for money back as part of the Speed Guarantee, you’ll only be able to use Sky’s own speed checker tool on their online account.
How to cancel Sky broadband
When you sign up to Sky broadband you usually agree to an 18-month deal. If you want to cancel, just call the Sky customer service team on 0333 7591 018 and listen for the option regarding cancellations. If it’s before the end of your 18-month contract, you’ll need to pay an early termination fee. Otherwise, just let them know you wish to cancel and they should process it for you. You’ll still enjoy the broadband service until the end of the month you’ve paid for.