About Cambridge Broadband Fibre
Cambridge Fibre is a relatively new broadband provider, founded in 2016. The company is building a network of true full-fibre broadband around Cambridge and its surrounding areas. True full-fibre broadband offers guaranteed speeds and is faster than part-fibre or copper fibre broadband connections.
The company offers next-generation broadband to residential and commercial customers that comprises of ultrafast broadband, plus enterprise-grade services such as ethernet services and dark fibre. The company claims to be committed to developing and providing innovative, creative and reliable broadband services for new customers, whilst ensuring continuity and stability for existing customers.
Cambridge Fibre is actively laying its full-fibre cables throughout the city of Cambridge and neighbouring Ely. At the time of writing, they have 31km of full-fibre cable installed that has the ability to provide ultrafast broadband to over 2000 homes and 565 businesses in Cambridgeshire. They aim to give everybody access to hyperspeed or ‘gig’ broadband that is delivered over quality fibre.
Who is Cambridge Fibre?
Cambridge Fibre was founded in the city of Cambridge in 2016. All of their offices and staff are based in the city. There are two company directors – Catharina Mul and John McEleney. Their vision is that “the future is light” as customers can benefit from lightning-fast broadband services. The Cambridge Fibre website states they are a residential and corporate broadband provider and that the company was created by a team that is dedicated to leased-line services and full-fibre hyperspeed broadband.
Cambridge Fibre is privately owned and independently financed with no capitalist funding. The company claims this ensures they do not need to adopt aggressive sales strategies at the expense of customer service and long term growth.
More information can be found on their website which can be found here
Cambridge Fibre Broadband Speed
Cambridge Fibre offers a range of broadband speeds all with unlimited usage (subject to a fair usage policy). As they offer true full-fibre rather than the current copper broadband or part-fibre cables, the broadband speeds offered are guaranteed. They offer packages with speeds from 200Mbps right up to one gigabit per second with four different residential packages available to suit all needs and budgets.
How fast is Cambridge fibre broadband?
Cambridge Fibre runs a true full-fibre network. According to Ofcom, full-fibre is proven to be up to five times more reliable than the current ‘Superfast’ broadband. The speeds shown online are guaranteed speeds. There are no ‘up-to’ claims. The speed you see is the speed you get
What speeds are available with Cambridge fibre-optic broadband?
Cambridge Fibre offers a range of options with regards to the speed of their fibre-optic broadband based on the contract you choose. Their cheapest package – which is the Home Basic package – offers true full-fibre broadband with a guaranteed speed of 200Mbps download and 100Mbps upload. The Home Standard Package offers 400Mbps download and 200Mbps upload speeds. The Home Premium package offers 600Mbps download and 300Mbps upload speeds, whilst the most expensive Home Ultimate package offers a guaranteed 935Mbps download and 500Mbps upload speed. All packages apart from the Home Ultimate package can be upgraded at any point during the contract, and if you take out a 24-month contract, all packages apart from the Home Basic package can be downgraded for months 13-24.
Cambridge Fibre Broadband Review
Cambridge Fibre is still a very new company, therefore, there are not many customer reviews available online. On their Facebook page, they have one customer review giving 5 out of 5 stars. However, through researching the company founders and the company itself, we can conclude that Cambridge Fibre provides a great service to their customers comprising ultrafast broadband with dedicated 24/7 customer support. Comments on their Facebook page tend to be overall very positive, and reviews on their webpage talk of a great service.
Is Cambridge Fibre broadband good?
It would appear on the face of it, that Cambridge Fibre offers a good service to their customers, offering a range of packages to suit all homes. The broadband speed is up to 20x higher than that of some other broadband providers, giving the residents in Cambridge and Ely one of the fastest internet connections in the UK. The co-Founder of Cambridge Fibre – John McEleney is a man that has plenty of experience in the industry, and that experience should make Cambridge Fibre a good choice as an internet service provider. The company appears on both the ISPA and Ofcom approved provider lists, so customers should be able to have confidence that the service they receive will be good.
Reviews on the Cambridge Fibre webpage includes one from the company director of a local business who states “…the reliable and fast speeds completely blow all of the competition out of the water…”, with another stating “The full-fibre connection installed by Cambridge Fibre has had a major positive impact…”.
Cambridge Fibre Broadband Packages
Cambridge Fibre offers four residential packages, all offering different speeds to suit the needs and budgets of potential customers. All packages are available from a minimum of 12 months, up to a 24-month contract with the 24-month contracts offering discounted rates for the first 12 months.
What Cambridge Fibre packages are available?
There are several commercial and residential packages available with Cambridge Fibre. The four residential packages include the Home Basic package, plus the Home Standard, Home Premium and Home Ultimate packages.
The Home Basic is the cheapest package available from Cambridge Fibre. Prices start from £29 per month based on a 24-month contract with special offer applied for the first 12 months.
The 12-month contract costs £33 per month for the duration.
The Home Basic package is a true full-fibre service that offers up to 200Mbps download and 100Mbps upload speeds. You can upgrade the Home Basic package at any time to either 400Mbps, 600Mbps, or 935Mbps. Home Basic offers unlimited usage (subject to a fair usage policy) and ultra-low latency. Customers also benefit from 24/7 customer support.
The Home Standard package starts from £29 per month based on a 24-month contract with a special offer applied for the first 12 months. The 12-month contract costs £39 per month for the duration.
The Home Standard package offers a true full-fibre service with 400Mbps download and 200Mbps upload speeds. You also have the option to upgrade to either 600Mbps or 935Mbps at any time during your contract. If you take out a 24-month contract, you can downgrade to the Home Basic package after the discounted rate period is up. Customers can upgrade their package at any point during the contract.
The Home Standard package offers unlimited usage (subject to a fair usage policy) and ultra-low latency. Customers also benefit from 24/7 customer support.
The Home Premium package starts from £29 per month based on a 24-month contract with a special offer applied for the first 12 months of the contract. Customers can downgrade to a cheaper package once this discounted period is up. A 12-month package costs £49 per month.
Home Premium offers a true full-fibre service, with a 600Mbps download speed and 300Mbps upload speed. The package offers ultra-low latency and unlimited usage (subject to a fair usage policy). It can be upgraded at any time during the contract to 935Mbps (gigabit).
The Home Ultimate package is the most expensive package offered by Cambridge Fibre. It starts from £49 per month based on a 24-month contract with special offer applied for the first 12 months. The contract can be downgraded after the special offer period is up, or the price reverts to the standard £69 for months 13-24. A 12-month contract costs £69 per month for the duration.
The Home Ultimate package offers a true full-fibre service with ultra-low latency and unlimited usage (subject to a fair usage policy). Enjoy 935Mbps (1 gigabit less overheads) download speed and 500Mbps upload speed with the speeds shown being guaranteed.
Cambridge Fibre Broadband Offers
Cambridge Fibre has a number of special offers available on its residential broadband packages. All 24-month contracts currently come with a special offer. The first 12 months of the 24-month packages come with a discounted rate offering savings of up to £20 per month. Once the first 12 months of the contract are up and the discounted rate comes to an end, the cost of the contract reverts back to its original price for the remainder of the duration. Customers have the option to downgrade their package at this point to benefit from a cheaper monthly rate for months 13-24.
How much does Cambridge Fibre broadband cost?
The cost of broadband from Cambridge Fibre depends on the package you choose. Special offers are available on 24-month contracts that reduce the monthly cost for the first 12 months. The cheapest broadband package offered by Cambridge fibre is £29 per month for the first 12 months based on a 24-month contract. It then rises to £33 per month for the remainder of the term.
The most expensive package on offer has a discounted rate of £49 per month for the first 12 months based on a 24-month contract. After the initial 12 month offer period is up, the price rises to £69 per month for the remainder of the term although customers can downgrade to the £33 per month contract for the remaining term.
How long is the minimum contract length for Cambridge Fibre broadband?
The minimum contract length for residential fibre broadband with Cambridge Fibre is 12 months. 24-month contracts are also available, and customers can receive special offers for taking out a longer contract. The 24-month contracts offer a discounted rate for the first 12 months of the term before the price rises to its original cost for the remainder of the term.
Cambridge Fibre Broadband Checker
There is no broadband checker on the Cambridge Fibre webpage. If you are outside of the Cambridge or Ely area, then it is unlikely that you are within the service area for Cambridge Fibre. You can use another webpage such as ‘Connecting Cambridge’ to check for availability in your area or contact Cambridge Fibre directly. Even if you are not currently within the service area of Cambridge Fibre, they are rapidly expanding their fibre cable network, laying kilometres of cable every month to bring hyperspeed broadband to increasing numbers of customers. If you are in the Cambridgeshire area and are not currently within the network coverage range of Cambridge Fibre, check back regularly as they are likely to soon offer services in your area.
How do I check if Cambridge fibre broadband is in my area?
If you live in the Cambridge or Ely area, you can check whether Cambridge Fibre is available in your postcode on the Connecting Cambridge
website. Simply enter your postcode and Connecting Cambridge will tell you of all internet service providers in your area, and whether or not you can get Cambridge Fibre broadband. If you are outside of the Cambridgeshire area, it is unlikely that you will be able to get broadband from Cambridge Fibre at any point in the foreseeable future. However, if you live within the county of Cambridgeshire, even if Cambridge Fibre does not currently offer broadband service to your postcode, they are a rapidly expanding company who are laying kilometres of fibre cable, so you should soon be able to join them. Keep an eye on their Facebook and Twitter pages for updates on where they are laying cables and when.
What is Cambridge’s fibre coverage in the UK?
At present, Cambridge Fibre is limited to the city of Cambridge and neighbouring Ely in the East of England. They have provided true full-fibre broadband to 2170 homes and 565 businesses in the Cambridge and Ely areas. The company are expanding the network rapidly by laying true full-fibre cables throughout the two cities and in the wider Cambridgeshire areas. If you are outside of Cambridgeshire, you are unlikely to be able to use Cambridge Fibre for the foreseeable future. If you are within Cambridgeshire, then Cambridge Fibre will be expanding their network and you should soon be able to take out one of their broadband packages.
Cambridge fibre broadband availability checker
If you live in Cambridge or Ely, you can contact Cambridge Fibre directly to ask whether their true full-fibre broadband service is available in your area. Details of their expansion are available on their social media pages. Alternatively, enter your postcode on the Connecting Cambridge
webpage to see if the service is available in your area.
If you go to the Cambridge Fibre
webpage and select a broadband package, you will be prevented from completing check-out if you live outside of the service area for the company. You can keep up to date with the expansion of the network through the Cambridge Fibre Facebook page and Twitter account.
Cambridge Fibre Customer Services
Cambridge Fibre offers 24/7 customer support to both their residential and business customers. They have a customer support phone number available where their friendly customer support assistants are on hand to deal with your queries or problems. Alternatively, if your enquiry is not urgent, you can contact them via email at firstname.lastname@example.org, or even through their Facebook page or Twitter where they will get back to you at the earliest convenience. You can also write to them at 21 Signet Court, Cambridge, CB5 8LA.
Cambridge Fibre has a complaints procedure that can be viewed on their webpage. If you have a complaint, you must follow this complaints procedure. Step one is to contact Cambridge Fibre either by phone, email or letter. In the unlikely event that you are not happy with the response, you can escalate your complaint to step two, which involves writing to the complaints manager at the company address. If you are still not satisfied, step three involves either escalating your complaint to the managing director at Cambridge Fibre or contacting the IPSA – the Internet Service Providers Association. These can be contacted online, or by phone at 020 3397 3304.
If you are still not happy with the response you received from Cambridge Fibre customer services, the complaints manager and IPSA, you can escalate your complaint to the services communications ombudsman – Ofcom. Ofcom is an impartial ombudsman who will independently review the complaint and help to find a resolution.
What is the Cambridge Fibre customer service number
Cambridge Fibre customer services can be contacted on 01223 622900. 24/7 support is available for all customers.