Gigaclear is a UK-based broadband provider which is committed to delivering full-fibre internet access to rural communities. As part of its customer commitment policy, Gigaclear always strives to provide reliable connectivity and high definition streaming, regardless of the customer’s location. It offers broadband packages to businesses and residential customers alike, with a variety of tariffs to suit all requirements and budgets.
In recent times, Gigaclear has been praised for its commitment to helping customers outside usual network installation areas to get connected to the internet, and for being helpful in advising the practicalities of arranging broadband connections in unconnected areas. The firm operates a dedicated Network Build Care department which oversees all requests of this nature.
About Gigaclear Broadband Fibre
Gigaclear offers ultrafast rural broadband connectivity and is considered to provide a faster service than most of its competitors. Speeds can range between 30Mb and 900Mb, depending on your location and broadband package. The firm offers a symmetric broadband service, which means that upload speeds match download speeds. This makes Gigaclear a great choice for those who tend to send a lot of data, such as those working from home or operating an online business.
As part of its broadband fibre offer, Gigaclear provides a Smart WiFi service with an additional WiFi node as standard on its faster products. Prices are guaranteed for 18 months, and there is no need to even have a landline, making Gigaclear the perfect choice for rural communities. There are several broadband packages to choose from, and with free customer support available 24/7, the brand has established itself as one of the premier suppliers of rural broadband in the UK.
Who is Gigaclear?
In many respects, Gigaclear is considered a relatively unusual broadband supplier. It operates on a purely fibre network, in comparison to rival companies whose fibre connections only run as far as the exchange cabinet at the end of the street. This means that Gigaclear can offer faster speeds without the limitations encountered by broadband companies that deliver connections via copper wire.
These pure fibre networks (often referred to as ‘fibre to the premises’ in the industry) are capable of delivering ultrafast broadband speeds. Another advantage of these connections is that unlike ‘fibre to the cabinet’ connections, they can offer upload speeds which match download speeds.
While Gigaclear may not be the cheapest broadband provider in the UK, it’s certainly one of the fastest and most reliable. Unfortunately, it’s unlikely that prices are going to lower any time soon, with simple economics as the deciding factor. Ultimately, Gigaclear builds its fibre network into sparsely populated areas – delivering internet to such areas is its niche, after all – which means that the brand has little choice when it comes to competitive pricing.
Gigaclear Fibre Broadband Speed
Gigaclear fibre broadband speeds are among the fastest in the country – this means you can enjoy ultra-HD streaming, download as much content as you like and play online computer games simultaneously without having to worry about the connection dropping. This makes Gigaclear a great choice for households with multiple internet users.
There are several package options available to Gigaclear customers. The choice of fibre broadband package dictates how fast your connection will be, with faster speeds understandably costing more than entry-level connections.
It’s important to note that speeds will be slightly slower than stated depending on if you live in rural areas or are using wireless devices. However, this is part of standard drop out and is not a Gigaclear issue. Perform a Gigaclear
Speed Test to discover what speeds you are reaching.
How fast is Gigaclear fibre broadband?
On the fastest connection tariff, it is possible to achieve download/upload speeds of 900Mbps with Gigaclear. These speeds put Gigaclear among the fastest fibre broadband providers in the United Kingdom. For comparison, Ofcom lists the average UK broadband speed as 46.2Mbps. It should, therefore, come as no surprise that demand for Gigaclear’s ‘fibre to the premises’ connections are hugely in demand across the UK.
However, the trade-off for receiving such high-speed connectivity means that you’ll be tied down to a contract for 18 months. However, many customers don’t see this as an issue, as it is unlikely that other providers are going to be in a position to compete with the speed and reliability offered by Gigaclear over the following year-and-a-half. This makes Gigaclear fibre broadband a safe bet for those who want to enjoy the fastest possible internet speeds.
What speeds are available with Gigaclear fibre-optic broadband?
Gigaclear offers four main fibre-optic broadband packages – Gigaclear Superfast 200, Gigaclear Ultrafast 300, Gigaclear Ultrafast 400, and Gigaclear Hyperfast 900. These packages vary in terms of affordability and connectivity. However, each package offers truly unlimited use, which means you won’t have to worry about being charged extra for excess use.
Prices on each package are guaranteed for 18 months, which means you won’t need to worry about unexpected price hikes after you sign up. Customers who sign up to the faster Gigaclear packages can also avail of a free additional WiFi Node as standard.
In short, those who require fast speeds are in for a treat when they sign up with Gigaclear, as the firm offers some of the most rapid connectivity in the entirety of the UK. Those who simply want a basic service can, of course, choose to pay less and enjoy the entry-level Superfast 30 package.
Gigaclear Fibre Broadband Review
When it comes to speed, few broadband providers in the UK can come close to Gigaclear’s high-end offering. However, this doesn’t mean casual customers need to be priced out – those who want slower and cheaper options are catered for, too.
Gigaclear operates a guaranteed price policy, which means that your monthly bill is fixed for the length of your contract term. Unlike some unscrupulous providers, speeds are delivered as advertised with Gigaclear. If you’re paying for a 900Mbps connection, you can expect to receive one constantly.
Ultimately, Gigaclear is the perfect provider for those who want to enjoy fast fibre broadband access in rural areas. You won’t even require a landline to enjoy connectivity, either. As a service provider, Gigaclear comes highly recommended indeed.
Is Gigaclear fibre broadband good?
Gigaclear fibre broadband is fast, reliable and consistent. The firm is rated incredibly highly for satisfaction and service, and it’s hard to find fault in a company that goes above and beyond to ensure its customers in rural areas can avail of some of the best connection speeds in the UK.
However, one of the only downsides is that it offers relatively limited coverage. Gigaclear is currently only available to about 60,000 homes and businesses in the UK, although there are comprehensive plans to increase this figure to over 300,000 by 2022. Another bugbear among customers is the long contract length. Most broadband customers like to shop around after 12 months and being tied to an 18-month contract could be too much to bear for some – but overall, Gigaclear is considered a good fibre broadband provider.
Who owns Gigaclear?
Gigaclear is part of a wave of Alt Nets racing to build networks across the country as part of the full fibre rollout. With Government funding and it being part of essential infrastructure, this is naturally a safe opportunity for investors. Airband is no different. The main owner of Gigaclear is Infracapital. They are an investment firm based in London. This is fairly a standard ownership across the broadband industry currently, for the aforementioned reasons. For example, even the infrastructure builders like CityFibre receive huge investment from firms like Aviva.
Gigaclear Fibre Broadband Packages
Gigaclear offers a comprehensive selection of fibre broadband packages which have each been carefully designed to meet the requirements of different types of user. The entry-level packages are kept affordable and should suit casual users who simply want to shop online, browse social media and check up on the latest news. Businesses and multi-occupancy households with streamers, gamers and heavy downloaders will be more suited to the upper-tier broadband packages Gigaclear has to offer.
What Gigaclear fibre packages are available?
Gigaclear currently offers a total of four different fibre packages. Each of these includes a free WiFi router. These packages are known as:
• Superfast 200
• Gigaclear Ultrafast 300
• Gigaclear Ultrafast 400 with Smart WiFi
• Gigaclear Hyperfast 900 with Smart WiFi
Each of these packages is a true ‘fibre to the premises’ connection with symmetrical upload/download speeds, consistency and reliability.
Superfast 200
Gigaclear Superfast 200 is the brand’s entry-level connection. Prices are guaranteed for the duration of the contract, which lasts for 18 months. There’s a £30 upfront cost for connection to the service, with an ongoing cost of £17 per month to receive the service.
Data usage is truly unlimited on the Superfast 200 package, and users can expect to enjoy speeds of 200Mb on average. Users will also receive a free AC-rated WiFi router for signing up to this package.
Ultrafast 300
For users who require a quicker connection, Gigaclear’s Ultrafast 300 package comes highly recommended. Again, this package includes a free AC-rated router and comes with a price guarantee for the duration of the 18-month contract.
The Gigaclear Ultrafast 300 package costs £20 per month, with an upfront connection cost of £30. This means that customers can enjoy 50% higher speeds than the Superfast 200 package for only £3 extra a month.
Ultrafast 400
Gigaclear’s Ultrafast 400 with Smart WiFi package costs £24 per month, with a £30 upfront connection/installation cost. This price is also guaranteed for the duration of the 18-month contract, and for this relatively low cost, users can expect to enjoy connection speeds of 400Mb on average.
In addition to this, Gigaclear also offers a free AC-rated router and WiFi node designed to cover a standard three-bedroom property. This means internet users in all rooms can enjoy ultrafast broadband speeds without worrying about reliability or connectivity.
Hyperfast 900
For those who want the fastest possible connection in the UK, the Gigaclear Hyperfast 900 with Smart WiFi package comes highly recommended. Again, upfront costs are just £30, although users will have to pay £49 per month to receive truly unlimited data and average speeds of 900Mb. Like the Ultrafast 300 service, users who sign up to this package will also receive an additional WiFi node which is designed to cover an average three-bedroom property and offer perfect connectivity throughout the home. Both commercial and residential customers alike often choose the Gigaclear Hyperfast 900 package for the best possible internet experience.
Gigaclear Fibre Broadband Offers
Gigaclear is a relatively niche fibre broadband provider. As such, it isn’t particularly in direct competition with many other competitors. It is, therefore, less likely to have seasonal offers on its services. With Gigaclear, what you see is what you get – reliable, rapid broadband in rural areas at the speeds advertised. Ultimately, this means the offers don’t change much – instead, you can expect a lengthy contract (albeit with guaranteed pricing) and a regular-as-clockwork service.
To keep an eye on the latest packages available from Gigaclear, you should check on the firm’s official website, or sign up to the mailing list to be kept informed of the latest news.
How much does Gigaclear fibre broadband cost?
Gigaclear fibre broadband costs can vary dependent on the level of service you require. All packages require a one-off connection fee of £30. A very small minority of customers (less than 5%) may be required to pay an installation fee of £120 for connection to the Gigaclear service, subject to a free, no-obligation survey. This is because the installation of fibre-to-the-home connections is more complex than standard cabinet connections.
The cheapest monthly fibre broadband package from Gigaclear starts at just £17 per month, with the fastest package costing £49 per month. However, it’s worth noting that in many cases, you can remove your landline and use VOIP calls instead, which could drastically reduce overall communications costs.
How long is the minimum contract length for Gigaclear fibre broadband?
The minimum contract length for Gigaclear fibre broadband is 18 months. Some customers may consider this to be a long time to enter a broadband contract, particularly when compared to some of the UK’s most popular providers such as BT (12 months) and
Sky Broadband (12 months). However, it’s worth pointing out that Gigaclear’s prices are guaranteed for the 18-month duration of the contract, and with such fast connection speeds it is unlikely that customers in rural areas are likely to be able to avail of a more affordable high-speed
fibre broadband deal during this period. In short, while the contract may seem long, customers in rural areas are still getting value for money.
Gigaclear Fibre Broadband Checker
If you live in a rural area and like the idea of signing up to Gigaclear, you’ll first need to establish whether you can receive the service in your location. The easiest way to do this is to head on over to the Gigaclear website, where you should be able to check out an availability map. If you are unsure whether you can receive the service, you can also use a free tool to check your current internet speed, which will also tell you whether you can avail of a Gigaclear connection. If you don’t currently have an internet connection, the best way to find out whether Gigaclear operates in your area is to contact the customer support team via telephone.
How do I check if Gigaclear fibre broadband is in my area?
If you’ve already got an internet connection, finding out whether Gigaclear fibre broadband is available in your area is as simple as entering your postcode on the Gigaclear site. However, since Gigaclear primarily covers rural areas, it may be the case that you don’t currently have an internet connection. In this instance, you should call the customer services team for further information on Gigaclear availability.
What is Gigaclear’s fibre coverage in the UK?
Gigaclear is currently available to around 60,000 rural homes and businesses in the UK. Significant infrastructure investment means that this number is expected to reach 300,000 by 2022. Ultimately, Gigaclear does not cover many areas in the UK, although if you can get it, you should consider it, because speeds with this company are among the fastest in the UK. It’s always worth checking Gigaclear’s coverage status with them if you are interested but cannot receive the service.
Gigaclear fibre broadband availability checker
Use the online Gigaclear
fibre broadband availability checker to find out if you are eligible for connectivity. Alternatively, contact the Gigaclear customer support team via telephone to discuss whether your property can be connected to the network.
Gigaclear Fibre Customer Services
Gigaclear is a small provider, and like most small providers, customer service is important. Online review sites suggest that Gigaclear offers clear, concise and reliable customer support 24/7, which means that you can always rely on its dedicated customer service team to deal with your queries.
What is the Gigaclear customer service number
The best way to get in touch with the Gigaclear customer service team is to give them a call on 01865 591131. Alternatively, you can email the team at support@gigaclear.com, or enter the customer support portal by clicking on the ‘Contact Us’ section of the official Gigaclear website.
How to cancel Gigaclear fibre broadband
If you’re nearing the end of your Gigaclear fibre broadband contract, you can cancel with one month’s notice. To do so, simply send an email to the Gigaclear billing team via billing@gigaclear.com or call customer services on 01865 591131.
If you wish to cancel Gigaclear fibre broadband before your contract has finished, you may be required to pay an early termination charge. This charge will be based on the service you registered for, how much you pay for this service and how long remains of your minimum-term period of 18 months.
