John Lewis Fibre Broadband Deals

About John Lewis Broadband

As an extension of the John Lewis brand, John Lewis Broadband is one of the smaller UK providers. John Lewis Broadband provides basic ADSL and fibre broadband packages in a simple way with no hassle, overcomplicated speeds or optional extras- like phone calls or TV.

Whilst it is an extension of the John Lewis name, the service is actually provided by Plusnet. So if you’re with John Lewis Broadband, it’s worth noting that you can expect the same service and infrastructure as a Plusnet broadband package under the guise of John Lewis name. This also limits the type of service you can receive as Plusnet- and subsequently John Lewis broadband, is not a full fibre provider. This means all packages are either ADSL (pure copper), which has top speeds of only 24Mbps, or FTTC (part copper, part fibre), which has top speeds of 80 Mbps.

John Lewis Broadband is designed to appeal to a very particular part of the broadband market. If you’re an advocate of the John Lewis brand and have simple broadband needs, with no frills, extras, or superfast connections this could be the provider for you.

John Lewis Fibre Broadband Speed

All broadband connections are measured in two ways- upload speed and download speed.  The download speed of a broadband service measures how fast information and images can be downloaded. This includes loading web pages, emails, images, and even streaming TV and games.

Upload speed measures how quickly data can be uploaded via the internet connection. Upload speeds are typically slower than download speeds, and they’re also usually less of a priority for most customers. This might affect how quickly you can upload videos to YouTube, but it might also affect the quality of video calls on Skype, WhatsApp, and other platforms.

John Lewis Broadband is a not a full fibre provider. This means all their connections are either full copper (ADSL) or a hybrid of copper and fibre (FTTC). This limits the top speeds available to around 80Mbps. However, this is the theoretical maximum for FTTC, so realistically you will get about 66Mbps.

How fast is John Lewis fibre broadband?

John Lewis Broadband only offer three packages, keeping their offering very simple. The unlimited broadband package features the most basic speeds available at 10Mbps and will only really be useful if your only online activity is sending/ receiving emails. The Fibre package gets you speeds up to 36Mbps, which is good for emails, scrolling and browsing. Finally, there’s Fibre extra, which gets you an extra 30Mbps with a 66Mbps average. This is useful if you use streaming services like Netflix or Amazon Prime.

John Lewis Broadband is only going to be a good option if you have low online consumption. If you have greater broadband needs- such as high-quality streaming, gaming or have multiple internet users in the home, you should look to full fibre broadband deals.

How much is John Lewis Broadband?

John Lewis’s pricing is straightforward. They only have three options, making the decision of which meets your budget a lot easier.

The most basic package of 10Mbps ADSL is priced at £20.50 per month. In the current broadband market, this is a very overpriced package for the slowest broadband possible. In the age of Full Fibre broadband, it’s just as easy to get 10x faster broadband (100Mbps) for around the same price.

The medium offering from John Lewis Broadband is 36Mbps Fibre for £25.00 per month. This package would be useful for light broadband users, who use broadband for emails and browsing exclusively. Considering Alt Net’s like YouFibre can provide 50Mbps for only £17.00 per month, there are better deals available.

The flagship package for John Lewis is 66Mbps Fibre Extra at £28.00 per month. Alt Net’s such as B4RN (Only available in parts of the Northwest) can provide a full gigabit of internet (1000 Mbps) for just £30.00 per month. As we shift to becoming a full fibre nation, John Lewis broadband finds itself being less and less competitive.

But naturally, the value of these packages depends on what kind of broadband user you are. If you are an extremely low user of broadband after the bare necessities in the simplest way possible, then John Lewis Broadband may not be the best option, but it is certainly still convenient. To calculate if you are a low broadband user, you can use the broadband usage calculator to get an idea of what speed you will need.

John Lewis Fibre Broadband Review

On Trustpilot at time of writing, John Lewis Broadband has an overwhelming 82% rating of bad, with 1.6 stars. Common themes in the reviews talk about the company being poor all around with bad customer service and even worse connections. There is a plethora of reasons for this, stated in the reviews but predominantly, the problems span from poor customer service or poor connections.

Is John Lewis fibre broadband good?

John Lewis Broadband reviews are often very bad. They have a Trustpilot score of only 1.6 stars, with 82% scoring the company as ‘bad’. It’s worth understanding that this isn’t John Lewis’s own infrastructure, it is an off shoot of Plusnet. As neither the main offering of either company, you can expect John Lewis Broadband to suffer with poor service and customer service.

However, the biggest downfall of John Lewis Broadband is the overall shift of the industry to full fibre. Providers now offer gigabit broadband packages, which are capable of speeds up to 1,000 Mbps and occasionally, right up to 10,000Mbps. This renders John Lewis’s offerings of ADSL fairly obsolete in the age of full fibre. The pricing of these packages has also been a factor as they still price their ADSL package at £20.50, which is a common price of 100Mbps in the current market.

Simply put, John Lewis’s simple broadband packages are just not competitive anymore and the company has failed to adapt to a changing market.

John Lewis Fibre Broadband Offers

John Lewis Broadband do occasionally run promotions on their packages. These come in the form of an e-gift card for John Lewis’s main website. They can go right up to £150, so if you are a regular in a John Lewis Store, this is a great way to earn yourself a treat on them.

How long is the minimum contract length for John Lewis fibre broadband?

Understanding broadband contact lengths is a crucial part of choosing the right package.  Usually, the longer the contract, the cheaper the monthly price. But don’t be swayed by price alone. If you are only planning on living somewhere for 12 months or move a lot, it may cost you more in the long term to sign-up to an 18- or 24-month contract. Thus, counter-intuitively, you can actually save money on broadband by paying slightly more a month over less time.

When you get to the end of your contract, the provider will often raise the price as you are ‘out of contract’. This can see monthly prices sore to astronomic amounts. One word of advice is to remember the end date of your contract and negotiate a new one or switch before the price hikes begin.

John Lewis’s broadband packages all have 12-month contracts. This is a really good quality of the contract as typically; you are locked in for 18 to 24 months.

John Lewis Fibre Broadband Checker

To find out if John Lewis Broadband is available to you, you can use the broadband checker which can be found on the John Lewis Broadband website here (https://www.johnlewisbroadband.com/).

However, as John Lewis Broadband have a copper ADSL broadband package, you are pretty well guaranteed to have access to at least that package where ever you are in the UK. If you do not have access to fibre, unfortunately, you will not be able to upgrade to the faster speeds.

If you want to find out if you have access to fibre at your location, you can use our own fibre broadband checker.

How do I check if John Lewis fibre broadband is in my area?

John Lewis Broadband is a Plusnet service, meaning your John Lewis package will always run on Plusnet infrastructure. Plusnet uses Openreach infrastructure to deliver their service, meaning if you have access to Openreach FTTC (Fibre to the cabinet), you will be able to get John Lewis broadband packages. If your local infrastructure has been built by an Alt Net or CityFibre, you will not be able to get this service.

If John Lewis Broadband isn’t available to you, you can always call their customer service team to see if they have plans to expand into your area.

What is the John Lewis customer service number?

If you are experiencing an issue with John Lewis Broadband that cannot be fixed and you need further assistance then there is the option to call them. The customer service number is 0800 022 3300. The customer support line is open 24 hours a day, 7 days a week (except Bank Holidays).

How to cancel John Lewis fibre broadband

If your issues cannot be resolved by the customer support team and you wish to cancel your broadband contract, there is an option. John Lewis broadband cancellations team can be reached on 0800 022 3300.