Onestream Broadband Deals
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About Onestream broadband
Before signing up for any broadband provider, it’s important to make sure you know a little about the company you’re teaming with, including the provider’s history, principles, and working practices. Based in Fareham, Onestream is an Alt Net ISP that only provides Fibre to the cabinet services. This means their packages range in speeds from 20-80 Mbps. They focus on simple packages at low cost over speed and additional bundles.
Who are Onestream broadband?
Onestream is an independent internet provider based in Fareham. Their mission is to provide the UK with cheap and simple broadband solutions. Unlike most providers, Onestream is solely and FTTC connection provider- meaning you can’t get speeds above 80Mbps wit them. Onestream broadband packages are unlimited usage and can be upgraded for free at any time.
Onestream Fibre Broadband Speed
There are a limited range of speeds available with Onestream. They occupy the cheap and functional portion of the broadband market. Onestream packages are limited to FTTC speeds- between 20 and 80 Mbps. This is ideal for users with light to average broadband usage- surfing, scrolling and communicating with isolated streaming. They focus on being a lot cheaper than mainstream comparisons so if you need a simple functional service, Onestream could be right for you.
How fast is Onestream fibre broadband?
Onestream offer a number of packages available in a range of speeds. Broadband connections are measured by two kinds of speed: download speed and upload speed. The download speed of a broadband service measures how fast information and images can be downloaded. This includes loading web pages, emails, images, and even streaming TV and games.
Upload speed measures how quickly data can be uploaded via the internet connection. Upload speeds are typically slower than download speeds, and they’re also usually less of a priority for most customers. This might affect how quickly you can upload videos to YouTube, but it might also affect the quality of video calls on Skype, WhatsApp, and other platforms.
The range of speeds offered by Onestream swill cover users with more basic broadband needs. It’s important to remember that broadband connections don’t always run at their advertised speeds, particularly in rural locations- so expect the average to be slightly lower than how it’s advertised.
What speeds are available with Onestream fibre optic broadband?
Onestream offer a number of separate packages intended for customers of differing needs, ranging in download speed from 20Mbps to 80Mbps. The range available here offers standard broadband coverage for users with average broadband usage. If you use the internet for light streaming, scrolling, surfing and emailing, you are covered here. If you have heavier usage, such as 4k streaming, large downloads, working from home, multiple users, it would be best to look for a full fibre option.
Onestream Fibre Broadband Review
Reviews are a great way to get to grips with the quality of the broadband provider you’re considering signing a contract with. Whether your provider is any good will depend on their broadband service reliability, speed, and customer service and support. Overall, Onestream provides great customer service and a reliable service. They have a Trustpilot rating of 4.3, which puts them in the excellent category. Some of the poorer reviews suggest that Onestream may have price hikes in contract and have long wait times to speak to an agent. This is important to take into account if you are considering them as your provider.
Is Onestream fibre broadband good?
Onestream occupy the cheap and function corner of the market, meaning the service you go for is exactly what you get on the tin. This has proved popular with their customers, as they have an excellent rating on Trustpilot.
However, being an FTTC provider only means they won’t be a good provider for those in need of high speeds. In the gigabit age, they have not yet adapted to the full fibre wave- and they aren’t alone in this with Plusnet and John Lewis also not providing FTTP.
Onestream seem to struggle on keeping their prices low as it is often remarked in reviews that they have price hikes during contract. This means customers need to be cautious about purchasing based on price as their may be hidden costs attributed to the package.
Customer service is overall solid. Many customers mention call agents by name and how helpful they have been in resolving issues and answering questions. However, getting through to the agent is where Onestream falls short as call queues can be very long. This has caused frustration amongst their customer base.
Who owns Onestream?
When signing a contract with an internet provider, it’s natural to be curious about who’s pulling the strings behind the company. In Onestream’s case, their parent company is Onecom, who are a business broadband provider. They have a good reputation in their side of the market, which makes sense as to why they would venture into the residential broadband market.
How much does Onestream fibre broadband cost?
The cost of Onestream’s fibre broadband depends on which package customers opt for. The cheapest packages start at £19.95 per month for 55Mbps fibre broadband, while Onestream’s most expensive package is Fibre 80, which is available for £29.99 per month.There is also no activation fee or installation charge with Onestream.
How long is the minimum contract length for Onestream fibre broadband?
All of Onestream’s packages are offered with a minimum contract length of 12 months, with 18 months available, which means customers will be charged an exit fee if they decide to change provider before the 12 or 18 month period has passed. This is a pretty reasonable minimum contract length, and most providers offer contracts of between 12 and 24 months.
Onestream Fibre Broadband Checker
If Onesream broadband might be for you, the next step is to check whether this provider serves your area of the UK.
If Onestream don’t provide coverage in your area, you won’t be able to sign up to their broadband packages, but you can use their postcode checker to find out.
What is Onestream’s fibre coverage in the UK?
Onestream are an Openreach provider, which means they provide their services on the Openreach network. Openreach is a national network, meaning most people will have access to Onestream products. However, this may vary in rural settings.
If you’ve checked and you’re not living in an area covered by Onestream, you can also get in touch with the company and suggest your area as Onestream’s next project.
Onestream fibre broadband availability checker
Onestream have an availability checker on their website. This is the most accurate way to see what is available to you. It works by inputting your postcode and selecting your address. A line test will be done to measure the speeds available.
Onestream customers experiencing network issues should always check the network status page to see if they’re being affected by a wider issue if broadband isn’t working. Another way of checking if your service is not running as it should be is to use a speed test.
Onestream Fibre Customer Services
Onestream offer great customer service, so it’s always possible to get in touch for advice or help with technical problems. This includes a phone line and an online customer query form, as well as a number of pages that customers can consult for quick online troubleshooting and FAQs. The website also offers a live chat service which runs during business hours, which means it’s easy to quickly get in touch with a customer service advisor without even having to pick up the phone.
What is the Onestream customer service number?
If you’re experiencing issues that can’t be fixed online or you want to chat more about Onestream, you can contact them during business hours for advice, help, or problems with your Onestream broadband service on 0333 241 4449. Onestream’s phone line is open on weekdays from 9 am to 5 pm and Saturdays from 10 am to 4pm, although sometimes there may be a long wait to speak to an advisor.