About Plusnet Broadband Fibre
With two unlimited fibre broadband packages, and customer satisfaction scores of 93% according to Ofcom, Plusnet is known for its award-winning service. Compared to some other leading providers of fibre broadband
, Plusnet has speeds that are a little on the slow side. However, their speeds should still be suitable for most everyday users.
As well as purchasing Plusnet Broadband on its own, you’ll have the option to add YouView TV with more than 70 channels. Plusnet Broadband can also be combined with a contract for your mobile phone.
If you’re a less confident internet user, it can help to have Plusnet’s bespoke internet security package to protect you. Plusnet Protect is extra antivirus software that stops viruses, identifies spam emails and blocks websites that might put you at risk.
You can set up your new Plusnet Broadband, with UK-based support available every day of the week.
What is Plusnet Fibre Broadband?
Plusnet Fibre Broadband is Plusnet’s fastest broadband offering, with speeds that average 33Mbps on their slowest fibre connection and go right up to 66Mbps on their quickest. High-speed fibre optic lines, on the BT Openreach network, transport data backwards and forwards without any loss of speed or quality. For users that means a reliable connection for browsing, streaming and gaming.
Plusnet’s main draw is its customer support, which is award-winning and highly praised in Ofcom surveys. This provider might not have the fastest fibre internet – that award goes to Virgin – but it makes up for its slightly slower speeds with great support seven days a week.
Plusnet’s fibre broadband, whilst not the fastest, should still be enough for the average family without several gaming, streaming teens. The available packages are more than enough for most everyday browsing, with the faster package happily accommodating many connected devices. You might only decide that Plusnet’s not enough if you have several family members that like to play the latest online games without lag or interruption.
What speed is Plusnet Fibre Broadband?
There are two Plusnet Fibre Broadband packages. The first, Unlimited Fibre, gets download speeds that average 33Mbps. The second, Unlimited Fibre Extra, doubles this to 66Mbps.
The Unlimited Fibre is recommended for multitasking across several devices. This might be best suited to an individual, or a fairly small family. You’ll be able to stream TV, browse the internet and play games on your phone. For larger families with more devices, the faster broadband package will be better. This can accommodate higher demand, for a house that’s always WiFi connected.
Can I get Plusnet Fibre?
When you start to sign up for Plusnet Fibre, the first step is an online check to see if your house can get connected. You’ll need to provide your address and postcode, then you might be asked to answer a few questions about what you’ve got in your house.
Plusnet will check that you have an existing phone line socket. They’ll cover the line rental as part of your fibre broadband package, but there needs to be a phone line in existence already. You’ll then be told which broadband package you can get, along with more personalised estimated download and upload speeds.
Plusnet Fibre Broadband speed
Your exact Plusnet Fibre speed will depend on the position and location of your house. Some homes have higher estimated speeds, whilst others will be a little lower. When you sign up for Plusnet Fibre, they will provide a minimum guaranteed speed that should be met to keep you locked into your contract. Make a note of this, and if your speeds don’t measure up you could be freed from the agreement.
How fast are the Plusnet fibre speeds?
Average download speeds for Plusnet Fibre are 33Mbps. Plusnet Fibre Extra provides average speeds of 66Mbps.
Once you’ve provided your personal details, Plusnet can give you a clearer view of what internet speeds you can expect.
Plusnet’s high speed fibre isn’t the fastest available, but it’s more than enough for a majority of customers with several different devices. The Fibre Extra package can cope with the demands of an internet-connected TV, several laptops, multiple PCs and smartphones. You can stream video, play games and browse social networks all at once.
Plusnet Fibre Broadband speed checker
Start the process of applying for Plusnet Fibre Broadband and you’ll see what speeds you should be getting. This updates all the website information, once you’ve provided your home address and postcode, so the speeds you see are what you can expect.
Plusnet offers a guaranteed speed that’s unique to your current address. You can use the BT Wholesale Speed Checker to see if you’re getting the right speeds. If you’re consistently getting slower speeds than you expected, take a record of this evidence and submit it to Plusnet. They should offer something better to keep you as a customer or free you from your Plusnet Fibre contract.
Are there download limits with Plusnet Fibre Broadband?
All Plusnet Fibre products are completely unlimited. This means that you can download and upload as much data as you like. You’re not restricted in any way, and the only limitation will be the speed of your connection.
Plusnet Fibre Broadband Review
Customer satisfaction scores have helped Plusnet rise to being one of the UK’s most well-known internet providers. With UK-based support every day of the week, this provider is seen to be one of the best at answering queries very quickly. 93% of customers, according to a 2020 Ofcom survey, are happy with their Plusnet connection.
Is Plusnet Fibre Broadband any good?
Plusnet Fibre Broadband certainly isn’t the fastest fibre broadband available. That said, for the average house, its Extra package is more than enough. If you’re living on your own or just with a partner, you could even get away with the standard fibre package that’s suitable for just a few devices.
Most Plusnet customers are very happy with their connection and service. You should experience very little downtime, and ready support when you need it. Line rental is included, so that’s one less thing to think about when setting up your broadband.
It’s Plusnet’s customer support that makes it one of the leading broadband providers. Problems are rare, and if you do have issues you’ll be able to get them resolved using telephone support. Customer service phone lines are open seven days a week, and there are always UK-based advisors to answer any questions or queries.
Where can I find more Plusnet Fibre Broadband reviews?
It’s best to look for independent reviews of Plusnet Fibre Broadband. There are several websites that give existing customers the chance to share their views about companies. One of the most well-known of these is TrustPilot.
As with all reviews, it’s worth remembering that people only tend to write reviews if they’re dissatisfied. Independent reviews can be far more negative than you might expect to see. Ofcom also collects customer satisfaction data with a non-biased view, so this may be the best place to find reviews that are more realistic.
Is Plusnet better than Virgin fibre?
Plusnet’s nowhere near as fast as Virgin fibre. Virgin’s top speeds, for its highest-level broadband package, average 362Mbps. In fact, if you want the highest speeds there’s no provider that comes close to Virgin broadband
. That said, the average internet user won’t need more than Plusnet can offer.
Where Virgin falls down is with customer support, with manned phone lines that they try to use as little as possible. With Virgin, it’s expected that most customers will troubleshoot their problems online. Their routers are designed to fix most issues using intelligent technology, with online services (and, at a push, live chat) to help with what the router can’t fix. Getting through to a human being at Virgin can be a frustrating challenge, where Plusnet is better for customers that want to hear a human voice if they have a problem.
Plusnet Fibre Broadband Packages
Plusnet keeps things simple with two fibre broadband packages. These are Unlimited Fibre and Unlimited Fibre Extra. Extra offers double speeds for just a slightly higher price every month.
With just two Fibre packages to choose from, it’s easy to decide which you should purchase and you don’t need to break things down too much.
What Plusnet fibre packages are available?
Plusnet offers Unlimited Fibre and Unlimited Fibre Extra. Unlimited Fibre is more suitable for very small households of single residents or couples. Most families will need Unlimited Fibre Extra, with its slightly higher speeds. Fibre Extra can cope with the demands of several online devices, so your whole family can multitask with their entertainment.
Plusnet Unlimited Fibre
Plusnet’s Unlimited Fibre has average download speeds of 33Mbps. It can cope with multiple devices at once, but may not be able to handle the demands of a large family with lots going on. Unlimited Fibre costs £29.99 per month, though is often available cheaper so check back for deals.
Plusnet Unlimited Fibre Extra
Unlimited Fibre Extra has double the average download speed of the lower package. Average speeds for this connection are 66Mbps. Fibre Extra is ideally suited to the average family, where people might be watching their favourite TV and playing online games at the same time. Unlimited Fibre Extra costs £36.99 per month, though you can often find a much better deal on their website.
Plusnet Fibre Broadband Offers
Plusnet regularly offers reduced broadband prices and special offers you can claim, so don’t rush into a Plusnet connection before you’ve looked around for a good deal. Offers could reduce your broadband costs by up to 30% per month, which could mean savings that really add up over the course of your contract.
How much is Plusnet Fibre Broadband?
Plusnet Fibre Broadband costs £29.99 per month. Fibre Extra costs £36.99 per month. For these prices, you’ll be put onto a 12-month contract.
Look out for Plusnet deals and discounts to bring the cost down. Plusnet often offers lower prices, so it’s always worth checking the website. You can also call Plusnet to talk about their prices and see if they’ll offer you a discount.
How long is the minimum contract length for Plusnet Fibre Broadband?
You’ll be in a contract for 12 months with Plusnet Fibre. After this, you can switch providers or look for a better Plusnet deal.
If you want to leave early, you’re likely to pay an early cancellation fee. You also have the option of switching to a different package if you’re paying too much.
What are the Plusnet Fibre and TV package options?
Plusnet offers YouView TV to existing Plusnet Fibre customers. You’ll pay a setup cost, then a small monthly fee to maintain your YouView TV service.
The standard YouView box has a setup fee of just £6.99. This is followed by a £5 monthly charge. YouView+ has a setup fee of £57.99, again with an ongoing charge of £5 every month. With YouView+ you can pause and rewind live TV and record your favourite shows. You can also access TV shows on demand.
YouView and YouView+ have 18-month minimum contracts.
Plusnet Fibre Broadband Checker
Start signing up for Plusnet Fibre Broadband to access their online broadband checker. They’ll ask a few quick questions to check that you’re a suitable candidate for broadband. You’ll need to provide your address and postcode, as well as checking that you’ve got a phone line in your home.
How do I check if Plusnet Fibre is in my area?
Plusnet will check if you can get their fibre broadband. Get started signing up for a fibre connection to be taken to their connection checker. You’ll be asked a few questions to get started, including your address and postcode. You’ll also be asked to confirm that you have a phone line connection in your house. An existing phone line is needed for connection, though Plusnet’s broadband includes your line rental.
Plusnet broadband fibre checker
Use Plusnet’s broadband checker to find out if you can get Plusnet Fibre. Get started on the website, tell Plusnet your address and check that your house has a phone line. There is a quick and automated process to see if you can get Plusnet Broadband.
Once Plusnet has checked your status, which takes about a minute at most, they’ll let you know which broadband packages you can get. You’ll also see what speeds you can expect from your connection. All this information is personalised. Instead of seeing generic average broadband speeds, you’ll see your expected range for uploads and downloads. You’ll also be given a minimum speed that acts as your speed guarantee. If you consistently get speeds below this minimum, you’ll be freed from your contract or offered something better.
After you’ve gone through a Plusnet broadband check, all the information throughout the website is tailored to your specific details. You’ll no longer see average internet speeds, but what you can expect from your connection.
Can I upgrade from Plusnet Broadband to Plusnet Fibre?
It’s easy to log in and upgrade or downgrade your Plusnet package. Visit Plusnet’s Offers and Upgrades page in the Member Centre.
You’ll be told how much extra you’ll pay to access Plusnet Fibre. Switching is very easy, and you’ll soon have better connection speeds.
Plusnet Fibre Customer Services
Plusnet’s known best for its excellent customer service. An Ofcom review found that 93% are happy with Plusnet’s broadband service.
You can contact Plusnet any day of the week, and speak to a UK advisor. Plusnet leads in customer service surveys and has won awards.
You can contact Plusnet Customer Services from 8 am to 8 pm on weekdays and from 9 am to 7 pm on Saturday. Sunday times are 9 am to 6 pm, so you never need to wait long to speak to an advisor.
Many basic problems can be solved online, using the help pages and guides on the Plusnet website. Plusnet also has an online community where you can ask and answer questions.
What is the Plusnet Fibre customer service number
You can contact Plusnet by calling 0800 432 0200.
Plusnet fibre broadband speed test
If you need to check that you’re getting the broadband speeds you expected, Plusnet recommends using the BT Wholesale Speed Checker.
You can see what download and upload speeds you are currently getting. If these don’t meet with Plusnet’s guaranteed speed for your household, you can seek action. Plusnet will work to improve your connection or allow you to cancel your contract without extra charges.
You’ll need to be consistently getting slower than guaranteed speeds, so checking your speed once won’t be enough to convince Plusnet of the issue. Take evidence of speeds below your expectations on several different dates, then contact Plusnet to talk through your issue and ask how they intend to resolve it.
A vast majority of existing Plusnet customers are very happy with their service. 93%, in an Ofcom survey, were happy with their broadband connection. It’s very likely that your broadband speeds will be as good as you were told they’d be.
How to cancel Plusnet broadband
With Plusnet, you can choose to cancel your broadband or switch to a different package. If cost is the only issue, Plusnet will let you downgrade to save some money every month.
If you do want to cancel your Plusnet broadband, call 0800 432 0200. You’re likely to have signed up to a 12-month contract, so you may need to pay an early cancellation fee if you want to leave early.
Plusnet will ask a few questions on the phone, to see why you’re thinking of leaving. Before processing your cancellation, they may suggest another deal that could keep you with them as a customer.