EE Fibre Broadband Deals
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About EE Broadband Fibre
EE broadband fibre is delivered to your home using fibre-optic cables. It transmits without copper wire, offering the fastest speeds for your home. All fixed plans include monthly line rental.
Overview of EE fibre broadband
EE fibre broadband offers a reliable connection to the Internet with high speeds perfect for downloading or viewing pictures and videos. It reduces the amount of time spent buffering and is great if you have multiple users at your address. With EE, you have a range of deals to choose from to suit your personal needs.
How fast is EE fibre broadband?
EE offers five fibre packages, as well as their standard broadband. Their fibre packages are:
Does BT own EE?
As of 2016, EE is owned by the BT Group. However, it does not appear to suffer from the same reputation concerning poor reliability, with no slowdowns during the day and fewer complaints raised by customers overall.
EE Fibre Broadband Speed
While there are five fibre packages with differing broadband speeds, the lowest three options are the ones most widely rolled out. The lower three speeds are 36Mbps, 67 Mbps and 145Mbps. Since these are fibre options rather than standard broadband, they should be fine for most standard households with multiple devices being used. The higher two options, 300Mbps and 900Mbps may not be as widely available in your area.
What speed is EE fibre broadband?
EE offers six packages. Fibre offers 36Mbps, Fibre Plus offers 67Mbps, Fibre Max 145 offers 145Mbps, Fibre Max 300 offers 300Mbps and Full Fibre Max offers 900Mbps.
EE fibre broadband speed checker
The EE fibre broadband speed checker is available for you to see what broadband speeds are available in your area, with or without a landline telephone. If you are using the checker to find out why your broadband is slow or simply to find out if it is up to scratch, this checker will also tell you whether your broadband speed is as fast as it should be. There are standard, expected internet speeds that you should be reaching in order to get the best experience from EE. It will provide you with your download and upload speed, so you can compare them with your expected speeds. Check your postcode to see what the best speeds you can expect are.
Are there download limits with EE fibre broadband?
None of EE’s home broadband packages have download limits or usage caps, therefore you can download as much as you wish. It also provides reliable service throughout the day.
EE Fibre Broadband Review
Since taking over the Orange network in 2012, EE has improved enormously under its own branding. With that said, there are pros and cons to choosing EE as your fibre broadband provider. If you are already an EE mobile customer, you will enjoy 50GB of data if your pay monthly phone and your broadband are on Max plans. Another perk of a move to EE fibre broadband is that they will give new customers £50 credit if your old provider charged a termination fee. Each and every fibre broadband package comes complete with full parental controls and for those concerned about Internet security, you will also gain a year of free Norton Security Premium. This can be used for up to ten separate devices in your household – perfect for those who want to use their new connection with full peace of mind.
Some customers do find that the network can be slow at times, and one area where EE doesn’t match its competitors is repairs. Using the Openreach network, like BT and competitors such as Sky, EE aims to fix your issue within two rather than one working days. This does mean that if you need a repair done, you could be waiting that bit longer, especially over weekends. Not ideal if you work from home.
EE does provide customers with a Speed Guarantee. If you are, for some reason, unable to achieve your minimum guaranteed broadband speed within your area, EE will provide you with £5 off your monthly bill until the issue is fixed. Alternatively, you can leave your plan without charge.
Is EE Fibre broadband any good?
Known as the fourth most popular telecommunications brand in the UK, EE aims to give customers an accessible and fairly priced fibre option, as well as pricier choices.
EE fibre broadband provides high speeds, a good level of customer service, and is especially worth using if you are already an EE mobile user, as you will receive extra data allowances as an incentive to add fibre broadband to your EE package. Investigating a little further, we can see that EE is quite reliable when providing customers with what they pay for. For example, 67Mbps fibre broadband often reaches a maximum of 57.5Mbps-62Mbps and minimum of between 29.7Mbps and 32Mbps. While “you get what you pay for” may seem obvious, this is fairly outstanding – in fact, with these figures, EE is second best only to parent company BT in this area.
Is EE fibre better than Sky?
When it comes to entry-level fibre-optic broadband, EE offers 36Mbps which Sky does not, going straight to the next package level. It also offers a higher speed at the top level. EE provides customers with 67Mbps, while Sky only offers 59Mbps. When we consider upload speeds, the 36Mbps fibre broadband option has an upload of 10Mbps, which is superior to Sky’s 9.5Mbps.
Is EE fibre broadband as good as BT?
EE and BT offer very similar fibre broadband packages (perhaps unsurprising given their shared ownership) and fibre broadband speeds. However, when looking at upload speeds, BT’s 36Mbps package only delivers an upload speed of 9.5Mbps when compared with EE’s superior 10Mbps. Overall, EE seems to have superior customer service options and does not suffer from BT’s infamous reliability issues.
EE Fibre Broadband Deals
EE offers six packages, including their 10Mbps standard broadband option which does not fall under their fibre umbrella. When looking exclusively at fibre-optic options, we can see that there are five contenders, including:
Fibre which offers 36Mbps, Fibre Plus which offers 67Mbps, Fibre Max 145 which offers 145Mbps, Fibre Max 300 which offers 300Mbps and Full Fibre Max which offers 900Mbps.
What EE fibre packages are available?
EE offers five fibre packages, over and above their standard broadband offering, which is not fibre-optic and would only give you 10Mbps. Comparatively, when we look at the fibre packages, we can see that Fibre offers 36Mbps, Fibre Plus offers 67Mbps, Fibre Max 145 offers 145Mbps, Fibre Max 300 offers 300Mbps and Full Fibre Max offers 900Mbps.
What is EE fibre plus?
EE Fibre Plus offers 67Mbps from £30 per month for an eighteen-month contract. This is excellent for HD streaming, for downloading and gaming across many devices at the same time. It comes with 5GB mobile data for an EE pay monthly plan every month if you are with EE mobile.
EE Fibre Max, Fibre Max 300, Full Fibre Max explained
Each of these is based on monthly costs for an eighteen-month contract. Of these three choices, Fibre Max 300 and Full Fibre Max may be less widely offered in your area, and harder to acquire:
Fibre Max 145 offers 145Mbps from £40.00 with £25.00 set up fee – with this package you can look forward to smoother connections for 4K and HD devices with a connection 13x faster than standard broadband.
Fibre Max 300 offers 300Mbps from £48.00 with £25.00 set up fee – with this package, you can expect speeds up to 28x faster than standard broadband, seamless playing of online games on your 4K TV, and smooth simultaneous use. Full Fibre Max offers 900Mbps from £60.00 with £25.00 set up fee – this is the fastest broadband available direct to your home.
EE Fibre Broadband Offers
EE has six packages, with costs varying based on speed, including their standard broadband package which does not include fibre-optic technology. Excluding this option, there are five choices for fibre broadband. Each costing is per month based on an eighteen-month contract.
Fibre offers 36Mbps from £27.00, Fibre Plus offers 67Mbps from £20.00, Fibre Max 145 offers 145Mbps from £40.00 with £25.00 set up fee, Fibre Max 300 offers 300Mbps from £48.00 with £25.00 set up fee, and Full Fibre Max offers 900Mbps from £60.00 with £25.00 set up fee.
How much does EE fibre broadband cost?
EE has five fibre packages with costs varying based on speed. Each costing is per month based on an eighteen-month contract, though there is a twelve-month contract option. The choices are as follows – Fibre offers 36Mbps from £27.00, Fibre Plus offers 67Mbps from £20.00, Fibre Max 145 offers 145Mbps from £40.00 with £25.00 set up fee, Fibre Max 300 offers 300Mbps from £48.00 with £25.00 set up fee, and Full Fibre Max offers 900Mbps from £60.00 with £25.00 set up fee.
How long is the minimum contract length for EE fibre broadband?
The minimum contract available for EE fibre broadband is 12 months. All of the EE contracts come with a minimum contract term, which you will need to consider if you are thinking of cancelling.
What are the EE fibre and TV package options?
EE offers a range of fibre and TV package options to suit a variety of needs. When assuming an eighteen-month contract, these are:
Apple TV 4k and Unlimited Fibre with 36Mbps from £39.00 per month with free set up. This is good for families and can handle multiple devices being used at once.
Apple TV 4K and Unlimited Fibre Plus with 67Mbps from £42.00 per month with free set up. This is good for streaming in HD, downloading and gaming across many devices.
Apple TV 4K and Unlimited Fibre Max 145 with 145Mbps from £52.00 per month with a £25.00 set up fee. This gives you a smoother experience when multiple HD and 4K devices are running. You will also enjoy a connection, which is 13x faster than standard broadband.
Apple TV 4K and Unlimited Fibre Max 300 with 300Mbps from £58.00 per month with a £25.00 set up. With 28x faster connectivity than standard broadband, this offers a seamless online gaming experience using your 4K TV.
Apple TV 4K and Full Fibre Max 900 with 900Mbps from £69.00 per month with a £25.00 set up fee. This connection is faster than any of the other packages and provides superior speed and better connectivity.
EE Fibre Broadband Checker
EE Fibre Broadband Checker allows you to check the speed and availability of fibre-optic broadband in your area, simply by entering your postcode and landline number. This is also possible without having a landline.
How do I check if EE fibre is in my area?
You can use the EE Fibre Broadband Checker to discover whether or not EE fibre is available in your area, and what your minimum expected speed is. Simply enter your postcode and landline number into the website and you will find out if it is available to you. You can also do this without a landline number if you don’t have a phone or do not want one.
EE broadband fibre checker
The EE broadband fibre checker can simply be used to confirm whether or not you can use EE broadband fibre in your area. This can be accessed on the EE website so that you can find out what the best and most widely available option is for you.
Can I upgrade from EE broadband to EE fibre?
It is possible to upgrade from standard EE broadband to EE fibre, however this may incur an activation cost and you will need to change your router. This will also cost more overall per month due to the increased connectivity and speed you will enjoy.
EE Fibre Customer Services
The EE fibre customer services can be called, contacted via their online chat function (though this is not designed for broadband users), or you can ask a question to the EE community online where another customer can help you with common queries. There are many customer service numbers with dedicated lines for each specific type of issue one might encounter.
If you should choose to call, EE has one of the shortest customer waiting times and they are open from 8 am to 9 pm on weekdays and 8 am to 8 pm on weekends. EE also offers video calls when dealing with technical issues or helping to set up your router. With that being said, the waiting times for EE customer services is slightly below the industry standard, with fifty-eight seconds of customer wait time versus the standard fifty-two seconds. However, only 2% of EE customers have felt that they needed to raise an issue, according to Ofcom data, which is half of the 4% industry standard for customer issues raised.
Another plus for EE is that their call centres are based in the UK and Ireland, combined with that large window of time for customers to contact support.
What is the EE Fibre customer service number?
The EE fibre customer services can be reached by calling 08448738586 or 08000798586 from an EE landline. You can also call them on 150 from an EE mobile.
EE fibre broadband speed test
If your broadband seems to be running slowly, or you want to see what speed you could achieve in your area, you can check your speed in a variety of ways. If you have an account, you can log onto it and see your current broadband plan. If you have the EE Home App, you can check your speeds from there. Alternatively, log on with your desktop computer and enter your postcode to check your speed.
How to cancel EE broadband
If you are looking to cancel your EE broadband, it is best to wait until you have come to your minimum term – this way you can avoid any extra early cancellation costs. You can check your contract to find out when this is. If you fall outside of your minimum term, you can proceed to cancel easily and without accruing any excess fees. If you are switching to another provider within the BT line network, used by EE, then they will handle your cancellation. However, if you are not switching or are moving to a provider outside of the BT line, you will need to call EE on 08000790544. You are required to give 30 days’ notice before your cancellation will be put into effect.
If you would rather not call, you can contact EE via their postal address by filling in a form to let them know you wish to cancel your broadband. You will still need to give thirty days’ notice.