About Vodafone broadband fibre
Vodafone is a well-known mobile network; however, this year has seen the company firmly establish itself as a competent home broadband provider. Vodafone is becoming a popular choice for many households, thanks to the cheap fibre broadband deals
, excellent router and its new Gigafast packages.
Overview of Vodafone fibre broadband
Vodafone fibre broadband is a low-cost internet service, with great customer service and speeds which are in line with most rivals. In many cases other providers compromise on speed to offer low prices, however Vodafone are offering a great internet service which is cheaper than many similar broadband packages.
How fast is Vodafone fibre broadband?
As an increasing number of users seek faster speeds, Vodafone has decided not to offer standard ADSL broadband, instead there are 6 possible fibre broadband packages available. Thanks to the larger variety of possible packages, average download speeds range from a respectable 35Mbps to a very fast 900Mbps.
Can I get a discount if I have a Vodafone mobile phone?
Yes, there are discounts available to Vodafone customers who have an existing monthly mobile plan. Currently, customers can save up to £3 per month, however this varies depending on your mobile phone plan.
Vodafone fibre broadband speed
Vodafone broadband uses the extensive Openreach network, which also provides network access to most of the other providers in the UK. For example, BT, EE, Sky, TalkTalk and Plusnet all use the Openreach network to provide fibre broadband to customers. This means that the maximum speeds available will generally be similar to other UK broadband providers.
What speed is Vodafone fibre broadband?
The most basic package offers a fairly standard average download speed of 35Mbps, with other packages offering average speeds of 63Mbps, 100Mbps, 200Mbps, 500Mbps and the fastest option 900Mbps. The fastest speeds are available via the Gigafast packages, which offer speeds faster than that offered by many of the other providers.
Unlike many other providers, Vodafone offers a speed guarantee to its customers. If you are signed up to the Superfast 1 package, you will be guaranteed minimum speeds of 25Mbps, with minimum speeds of 55Mbps guaranteed for those using the Superfast 2 package. If your service falls below these speeds, you will receive a 15% refund via your monthly bill. Simply, submit your claim via the Vodafone app and the refund will be automatically applied.
Vodafone fibre broadband speed checker
If you are already a Vodafone broadband customer, it is possible to check the speed of your connection via your Vodafone Broadband app, which will quickly check the sync speed of your router. Simply open the ‘Info’ menu and your current speed will be displayed. If your broadband is slower than normal, there is a useful Broadband Support tool available via the Vodafone website.
Are there download limits with Vodafone fibre broadband?
No, Vodafone offers a truly unlimited service with no download or usage limits. This is great if you are a busy household, as there will be no unexpected bills.
Vodafone fibre broadband review
Vodafone broadband is a great option for tech-hungry homes, with speeds capable of supporting Netflix streaming, gaming and social media browsing from several devices around the home. There are also plenty of useful features available within the Vodafone app, in addition to F-Secure anti-virus software. These features are not as vast as the larger fibre broadband providers such as Sky and BT, however, the basic fibre plans are cheaper than many of the slower ADSL plans from other providers.
Is Vodafone Fibre broadband any good?
One of the main benefits of Vodafone broadband is the excellent router, which is provided as standard. The router is capable of sending the highest possible speeds to devices and is able to work on both the 2.4Ghz and 5Ghz bands. This means that during busy times in your neighbourhood, it will be possible to switch to a less crowded band so that your speed does not suffer. The router also offers beamforming technology, which allows you to focus the WiFi signal to specific parts of the house.
In addition to the smart router, customers will also be able to utilise excellent security features. Your broadband network will automatically block suspicious websites, malware, and any websites which you do not want your children to see. It is also possible to add the anti-virus software to your various devices, with no charge for the first 6 months.
Vodafone broadband is a great option for families, with speeds capable of supporting multiple devices, excellent security features and the ability to monitor household usage via the great app.
Is Vodafone fibre better than Sky?
If you are looking to bundle your services together, such as your broadband and TV package, Sky
may be a better choice. However, if you are looking for a simple and low-cost broadband service, Vodafone is an ideal option. The most basic fibre Vodafone package is just £22 per month, which is cheaper and faster than the basic ADSL Sky package that costs £25 per month.
The Superfast packages from Broadband are in line with Sky basic fibre packages, which offer average speeds of 36Mbps or 59Mbps. Similarly, the 19Mbps upload speed offered with Sky is the same as Vodafone. Although the speeds on paper may be slightly higher, as both providers use the Openreach network in reality the difference will be barely noticeable.
Is Vodafone fibre broadband as good as BT?
Similarly, Vodafone offers average speeds with its Superfast packages which match the standard fibre packages from BT. This is because BT also uses the Openreach network to supply fibre to areas of the UK, so the max speeds available to each company are very similar. The main differences between the two providers are the additional services available, such as TV package options which are not available with Vodafone. Although Vodafone is cheaper than BT, which charges £26.99 per month for its most basic ADSL broadband package.
Vodafone fibre broadband packages
Originally, Vodafone offered two fibre broadband packages, the Vodafone Superfast 1 and Vodafone Superfast 2. However, in August 2020 Vodafone added 4 additional Gigafast packages to its fibre broadband offering. This means customers can benefit from speeds of up to 900Mbps, with price points available to suit every budget.
What Vodafone fibre packages are available?
There are 6 Vodafone fibre packages available; Superfast 1, Superfast 2, Gigafast 100, Gigafast 200, Gigafast 500 and Gigafast 900. The Gigafast packages are the fastest options available with lightning speeds capable of enabling homes to video call, game, stream and work via multiple devices at the same time.
What is Vodafone Superfast?
There are two Vodafone Superfast fibre broadband packages available, with the most basic being Superfast 1. This package offers average speeds of 35Mbps for just £22 per month and a 24-month contract. For households which require increased speed, the Superfast 2 package is £23.50 per month for 24 months with average speeds of 63Mbps.
What is Vodafone Gigafast?
Vodafone Gigafast is the latest fibre broadband offering from this provider and includes 4 potential packages. The most basic is Gigafast 100 which offers 100Mbps, followed by the Gigafast 200 package with average speeds of 200Mbps. Both packages are offered with 21-month contracts and prices start from £28 per month.
For those looking for much faster connections, the Gigafast 500 and Gigafast 900 packages offer average speeds of 500Mbps and 900Mbps, respectively. These are the most expensive packages, with a price per month of £45 or £55, although the contracts are only 18 months long.
Vodafone fibre broadband offers
There are always great offers available, with deals such as free Apple TVs or exclusive shopping vouchers. These are often offered at the same time as discounts on plans, so it is always worth checking the latest offers to see if Vodafone has a free gift, voucher, or bonus available.
How much does Vodafone fibre broadband cost?
The price for Vodafone fibre starts at just £22 per month for the most basic Superfast 1 package. This makes Vodafone one of the cheapest providers of fibre optic broadband, with prices for the Superfast packages often cheaper than other providers slower ADSL deals. There are more expensive packages available with the Gigafast plans offering faster speeds for an increased charge, however, they are still very competitive when compared to similar speeds from other providers.
The prices are fixed for the duration of the contract length and unlike some providers, the price will not automatically increase when the contract ends. Although, this will not protect you from potential price rises across all plans.
The price for each package includes line rental as standard, however, there are no inclusive calls. If you regularly use your landline, it is possible to add packages such as the free UK landline evening and weekend calls deal, which costs £4 per month. Alternatively, for just £8 per month you could benefit from free anytime landline and mobile calls within the UK. However, unlike some providers, there is no option for an international call package.
How long is the minimum contract length for Vodafone fibre broadband?
The minimum contract length of 18 months is offered with the two most expensive plans, Gigafast 500 and Gigafast 500. If your household is looking for less speed and lower prices the Superfast packages could be a more suitable option, however, the minimum contract length is 24 months.
It is worth noting that if you are switching to Vodafone from another broadband provider, you can claim a cancellation credit of £100 to help with your termination fees.
What are the Vodafone fibre and TV package options?
There are no specific TV package deals as you would find with providers such as Sky and BT, however there are offers which could help you save on TV subscription services.
For example, Vodafone are currently offering broadband customers the option to upgrade to their Extra deal which costs £8 per month. In exchange, customers receive free UK landline and mobile calls, alongside a free 4K Apple TV. This will allow you to watch films and programmes though apps such as BBC iPlayer and ITV Hub, with a 12-month Apple TV+ subscription also available.
Vodafone fibre broadband checker
It is possible to check whether your home is able to receive Vodafone fibre broadband via the Vodafone broadband availability and speed test tool. Simply visit the Vodafone website and enter your postcode, the tool will then let you know whether fibre is available in your area.
There are still some areas of the UK which are not part of the fibre network, such as very rural areas or those where cabling is difficult to lay. The network is being extended, so if you are unable to access fibre it is worth checking with your local council whether these fast speeds will be available in the near future. It is also possible to register your interest in fibre with Openreach, which could speed up the process, especially if other people in your area have registered their interest.
How do I check if Vodafone fibre is in my area?
Ofcom state that 94% of homes in the UK are able to access fibre broadband, which unfortunately does mean that there are some areas which are limited to ADSL broadband. If Vodafone fibre is not yet available in your area you will still be able to arrange a standard ADSL package, however these are not offered by Vodafone. Instead, you will need to choose another provider such as BT, Sky or TalkTalk. The speeds available will be slower than those offered with fibre connections, however they should be sufficient for small homes with standard use.
Vodafone broadband fibre checker
The Vodafone broadband fibre checker only requires your postcode; however, you can also choose to enter your landline phone number. This is optional, but it will improve the accuracy of the result and you will receive a speed estimate. If you want to keep your current landline phone number you should enter it into the checker, otherwise Vodafone will provide you with a new telephone number.
Can I upgrade from Vodafone broadband to Vodafone fibre?
There is no standard ADSL Vodafone broadband service, so if you are a Vodafone broadband customer you will already have a Vodafone fibre service. However, if you are finding that the speeds available do not quite meet the demands of your home, you will be able to upgrade to a fibre package which offers increased speeds.
Vodafone fibre customer services
It is quick and easy to contact Vodafone fibre customer services, with the fastest option being the digital assistant live chat service. The digital assistant is known as TOBi and is programmed to answer the most common queries.
In many cases, it will be possible to find an answer to your query via the Vodafone support section of the website. There is a specific section for broadband and home phone customers covering various troubleshooting issues, joining, cancelling, and setting up security and internet controls.
If you are not able to find an answer to your query, you can ask the Vodafone community via the website. Alternatively, you can call into your local Vodafone store to speak to a customer service team member face to face.
What is the Vodafone fibre customer service number
If you are already a Vodafone customer it is possible to contact the customer service team via your landline or mobile, simply dial 191 to access a free call. Alternatively, if you are using another phone you should call 0333 3040 191, which will result in standard network charges being applied. If you are calling from abroad via a Vodafone mobile phone, you can call +44 7836 191 191 for free.
The customer service lines are open Monday to Friday from 8 am until 9 pm, or Saturday and Sunday between 8 am and 8 pm.
Vodafone fibre broadband speed test
It is possible to check your router’s sync speed via the Vodafone Broadband app, alternatively it is possible to run a speed test through a variety of online website tools. There are various websites which offer this service free of charge, with results showing your current download and upload speeds.
To improve the accuracy of your results you should check the speeds with a range of devices, which are connected to the router via both wireless and wired connections. It is also important to check the available speeds at different times of the day, as speeds can reduce during busy times.
How to cancel Vodafone broadband
The quickest way to cancel is by calling Vodafone, using 191 from a Vodafone phone or 0333 3040 191 from any other phone. If you use the TOBi live chat service, you will still need to call the Vodafone customer to finalise the cancellation. It is not possible to cancel your service by visiting a Vodafone store and they will not be able to accept your router return. Instead, the Vodafone router will need to be posted back to the address provided.
If you are cancelling your service while still in contract, you will need to pay an early termination charge. The exact amount will depend on how long is left on your contract, with a £15 fee also added to the bill. The exact charges vary between packages, with less being charged to those who are Vodafone mobile customers. The exact amount will be provided when you call to cancel your service.