Cuckoo Broadband Deals

About Cuckoo Broadband

Before signing up for any broadband provider, it’s important to make sure you know a little about the company you’re teaming with, including the provider’s history, principles and working practices

Based in London, Cuckoo differ from most broadband providers. As an Alt Net, Cuckoo is a shining example of the changing broadband industry from poor customer service and speeds to customer-centric services with superfast full fibre packages. They are also a socially conscious provider, giving 1% of your bill going to charity.

Based in London, Cuckoo have Openreach availability meaning they are available virtually nationwide. This means the type of broadband speeds you can expect from Cuckoo depends largely on the infrastructure in your area.

Cuckoo’s principles are Fairness, total transparency and always a real person in the UK at the end of a phone. They don’t think this is revolutionary, but comparing Cuckoo’s Trustpilot scores with other providers, it’s working.

Cuckoo believe in customer service that actually, truly, properly puts you first.

Who are Cuckoo broadband?

Cuckoo’s mission is to make internet frictionless. The ethos behind the company stems from the CEO of Cuckoo- Alex Fitzgerald, being fed up with ISP’s, with its terrible service, complex deals and hidden price rises.

As a result, Cuckoo was born as a customer-centric internet service provider. Cuckoo is delivering on this mission as well, being voted the best broadband provider for customer service by MoneySavingExpert.com in February 2022. Cuckoo scored 9.7 out of 10 and was closely followed by Zen and Hyperoptic.

How fast is Cuckoo broadband?

Broadband connections are measured by two kinds of speed: download speed and upload speed. The download speed of a broadband service measures how fast information and images can be downloaded. This includes loading web pages, emails, images, and even streaming TV and games.

Upload speed measures how quickly data can be uploaded via the internet connection. Upload speeds are typically slower than download speeds, and they’re also usually less of a priority for most customers. This might affect how quickly you can upload videos to YouTube, but it might also affect the quality of video calls on Skype, WhatsApp, and other platforms.

Cuckoo broadband has three straightforward options to choose from for speed- 80Mbps, 115Mbps or Gigabit speeds of 900Mbps.

The right package for you depends on your online habits and how many users are in the property. It’s best to calculate broadband usage before locking yourself in to a package.

How much does Cuckoo broadband cost?

Cuckoo Broadband costs depend on the package you choose. The cheapest Cuckoo broadband package is £29.99 per month for 80Mbps. 115Mbps cost £39.99 per month and the gigabit 900Mbps package is 54.99 per month. This puts Cuckoo broadband on the slightly pricier side for it’s slow and medium package. Its Gigabit package is around the industry standard making it the best value for money of the three.

No matter what contract length you are on, there’s a £60 set-up charge for installation. This covers the cost of opening a new circuit with Openreach and is a cost commonly passed on to the consumer.

How long is the minimum contract length for Cuckoo?

Cuckoo broadband contract lengths are generally shorter than the market average with 1 month rolling or 12-month contracts available. This is a reasonable minimum contract length, and most providers offer contracts of between 12 and 24 months.

It’s always better to be in a contract with your broadband provider as commonly, providers have large monthly price increase once out of contract. As Cuckoo is a customer-centric Alt Net, this rule of thumb does not apply to them.

How do I check if Cuckoo is in my area?

The Cuckoo website has a postcode checker where you can enter your postcode for accurate results. Cuckoo broadband has national coverage and works on the Openreach network, meaning if you have access to BT, you will also have access to Cuckoo.

What is Cuckoo coverage in the UK?

Cuckoo broadband has nationwide coverage. They work off of the Openreach network so if you have access to other providers that also work off the Openreach network- like BT, you will be able to access Cuckoo’s broadband packages

What sort of router do you get with Cuckoo broadband?

The type of router provided with a broadband package is just as important as the speeds you expect with it. For example, if you purchased Gigabit speed broadband but your router was not Gigabit capable, you would not be able to get the advertised speeds. This then makes the choice of router a very important factor in choosing a broadband package.

The type of router included with Cuckoo broadband is a Technicolour DWA0122. This is a highly reliable type of router and is capable of processing gigabit speeds without an issue.

Cuckoo Broadband reviews

Cuckoo broadband has well over 1 thousand reviews on their truspilot and 73% of them are rated excellent. They have an overall rating of 4.2 putting Cuckoo in the ‘Great’ category.

Common themes in the positive reviews point to great customer service and a very good connection. Common themes of the bad Cuckoo reviews point to lack of communication and not being very timely when fixing issues if they occur.

Find out more via Cuckoo’s Trustpilot

What is the Cuckoo broadband contact number?

If you’re experiencing issues that can’t be fixed online or you want to chat more about Cuckoo’s fibre broadband packages, please direct to their Help Centre in the first instance- (https://help.cuckoo.co/en/articles/6156040-contacting-team-cuckoo). They also have a live chat function available. For anything else, contact them on 020 3389 7211